Jason Wilson
Lakeland
Summary
Dynamic professional experienced in customer service, eligibility processing, and inventory management. Proven ability to maintain compliance and accuracy while improving processes and supporting operational goals, reflecting adaptability across various roles and commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Florida Department of Children and Families
Tampa
04.2026 - Current
- Followed state and federal regulations in processing eligibility determinations, maintaining compliance and integrity.
- Reviewed applications, ensuring high accuracy in information verification to support eligibility decisions.
- Identify and report suspected fraud or identity theft according to established procedures.
- Manage multiple cases simultaneously while meeting deadlines and productivity goals.
- Utilized computer systems for documenting information and maintaining accurate records, enhancing data integrity.
Animal Adoption Counselor
SPCA Florida
Lakeland
08.2025 - 04.2026
- Guided customers through adoption process, ensuring accurate documentation and positive experience.
- Coordinated with multiple departments to streamline daily operations and enhance service quality.
- Managed processing of county rabies tags, maintaining organized records for compliance and efficiency.
- Executed opening and closing procedures for daily operations, including cash handling responsibilities.
- Ensured cleanliness and organization of the workspace to promote safety.
Clerical Assistant
MMCare of Florida
Brooksville
01.2024 - 08.2025
- Prepared and processed patient documentation accurately and efficiently.
- Guided clients through renewal processes, ensuring accuracy and completeness of paperwork.
- Organized records to enhance office workflow and facilitate quick access to information.
- Handled multiple tasks simultaneously, delivering high-quality customer service.
Stockroom Associate
Target
Lakeland
10.2023 - 01.2024
- Unloaded and sorted incoming truck shipments, ensuring timely availability of products on the sales floor.
- Stocked merchandise according to company standards, maintaining organized backstock inventory for easy access.
- Assisted with inventory organization and planogram implementation, enhancing product placement and visibility.
- Worked in a fast-paced team environment while meeting productivity expectations.
- Responded to customer requests while maintaining operational efficiency.
Customer Service Representative
GEICO
Lakeland
11.2022 - 04.2023
- Resolved customer inquiries, achieving performance metrics and enhancing customer satisfaction.
- Handled a high volume of inbound customer calls in a fast-paced environment.
- Demonstrated professionalism and effective communication skills, ensuring positive customer interactions under pressure.
- Maintained accurate documentation to support efficient customer service processes.
Education
Associate of Arts -
Hillsborough Community College
Tampa05-2017
Skills
- Quality Assurance
- Organization
- Time Management
- Problem Solving
- Customer Service
Timeline
Eligibility Specialist
Florida Department of Children and Families
04.2026 - Current
Animal Adoption Counselor
SPCA Florida
08.2025 - 04.2026
Clerical Assistant
MMCare of Florida
01.2024 - 08.2025
Stockroom Associate
Target
10.2023 - 01.2024
Customer Service Representative
GEICO
11.2022 - 04.2023
Associate of Arts -
Hillsborough Community College