JASON W. LEE
Vienna,WV
Summary
Proven track record in enhancing operational efficiency and skyrocketing parts sales by 163% at Matheny Ford of Saint Marys, showcasing expertise in logistics planning and exceptional customer relationship management. Leveraged demand forecasting and POS systems operations to significantly boost profitability and inventory ROI, demonstrating a blend of strategic vision and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Parts Manager
Matheny Ford of Saint Marys
Saint Marys, WV
04.2022 - Current
- Monitored monthly expenses and income to ensure accuracy in reporting.
- Matched orders with invoices and recorded required information.
- Completed day-to-day duties accurately and efficiently.
- Secured state government contract to provide Ford parts for all divisions.
- Drove a significant increase with parts sales up by 163%, profits soaring to a rise of 262%, and gross profits escalating to over ten times the previous year's figures YoY.
- Attained a remarkable 1251% growth in annual ROI for inventory investments via diligent work.
- Enhanced process for managing special order tracking.
- Ensured accuracy in order processing and invoicing procedures.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Body Shop Estimator
Permian GMC
Hobbs, NM
01.2021 - 04.2022
- Conducted quality inspections on completed repairs.
- Documented repair processes and completed work orders.
- Monitored progress of repairs against estimate timeline.
- Researched part availability to reduce repair timeframes.
- Advised customers on repair processes and timelines.
- Developed strategies for improving efficiency in the body shop department.
- Assisted in training new staff members on estimating procedures.
- Prepared damage reports outlining all necessary repairs.
- Created estimates for insurance companies, detailing parts and labor costs.
Parts Consultant
Permian GMC
Hobbs, NM
01.2018 - 01.2021
- Implemented process and storage improvements of material
- Provided technical assistance to customers and other employees
- Tracked all orders, and updated customers of material location and status
- Communicated with material suppliers
- Tracked all paperwork for purchase, sales, and repair orders
- Received, processed, and inventoried incoming and outgoing materials
- Increased daily revenue by 10 fold for parts counter
Mobile Expert
T-Mobile
Salt Lake City, UT
01.2017 - 01.2018
- Interfaced with customers and customer support to ascertain needs and solve problems
- Trained new personnel on sale techniques and computer systems
- Maintained knowledge of current sales and promotions, payment policies, and security procedures
- Performed cash register operations, safe deposits, and financial transactions
Agglomerator Operator
Sun Products
Salt Lake City, UT
01.2016 - 01.2017
- Operated large scale manufacturing equipment and plant control room computer systems
- Obtained LOTO, Confined Spaces, and forklift operations qualifications
- Handled, processed, and disposed of process chemicals
- Inspected and maintained large scale equipment
- Interfaced with other departments to ensure production goals were met
- Packaged completed materials on the production line
Inside Sales Representative
LKQ Corporation
Parkersburg, WV
01.2012 - 01.2016
- Processed high call volumes, approximately 200 calls per day
- Tracked customer orders using in-house computer systems
- Assisted warehouse personnel with inventory, picking, and quality control
- Interacted with customers to compile sales quotes, schedule deliveries, and process orders
- Interfaced with suppliers and delivery drivers to ensure order accurateness and on time delivery
Warehouse Manager / Inside Sales Representative
Auto Body Panels of West Virginia
Parkersburg, WV
01.2008 - 01.2012
- Set up organizational structure for the new warehouse
- Tracked onsite and offsite inventories to maintain local supplies
- Ensured delivery drivers maintained scheduled deliveries
- Interacted with customers and suppliers to compile sales quotes, schedule deliveries, process orders, and resolve complaints and quality control concerns
Sales Route Delivery Driver
Auto Body Panels of West Virginia
Parkersburg, WV
01.2008 - 01.2012
- Maintained efficient logistical operations across a customer route spanning 600 miles.
- Managed incoming shipment processing.
- Addressed and rectified issues with shipments, including merchandise damage.
- Collected payments on behalf of company when necessary.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Delivered customer orders and collected payments to keep accounts current.
- Resolved customers' complaints regarding products or services.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Adapted to changes in delivery schedules or routes as required by management or customer needs.
Education
High School Diploma -
Parkersburg High School
Parkersburg, WVCoaching Certification -
American Sport Education Program
Parkersburg, WVSkills
- POS systems operations
- Demand forecasting
- Stock management
- Forecasting demand
- Parts documentation
- Logistics planning
- Warehouse operations
- Profit and loss tracking
Timeline
Parts Manager
Matheny Ford of Saint Marys
04.2022 - Current
Body Shop Estimator
Permian GMC
01.2021 - 04.2022
Parts Consultant
Permian GMC
01.2018 - 01.2021
Mobile Expert
T-Mobile
01.2017 - 01.2018
Agglomerator Operator
Sun Products
01.2016 - 01.2017
Inside Sales Representative
LKQ Corporation
01.2012 - 01.2016
Warehouse Manager / Inside Sales Representative
Auto Body Panels of West Virginia
01.2008 - 01.2012
Sales Route Delivery Driver
Auto Body Panels of West Virginia
01.2008 - 01.2012
High School Diploma -
Parkersburg High School
Coaching Certification -
American Sport Education Program
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