Motivated veteran with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise, and sales abilities to support and drive substantial growth.
Overview
24
24
years of professional experience
Work History
Front Desk Night Auditor
Comfort Inn by Choice Hotels
Stafford, VA
05.2023 - 09.2023
Checked auditing discrepancies by reconciling cash drop and credit card transactions
Performed balance procedures for hotel accounts and resolved discrepancies
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Team Lead
Walmart
Pensacola, Florida
08.2021 - 11.2021
Conducted thorough quality checks to verify conformance to specifications
Reviewed completed work to verify consistency, quality, and conformance
Delegated daily tasks to team members to optimize group productivity.
Air Traffic Control Specialist
United States Navy (Active Duty)
Pensacola, Florida
08.1999 - 08.2021
Served as Air Traffic Control Tower Branch Manager/Chief, led 78 controllers in the completion of 108,370 incident free flight operations
Recognized as 'astute program manager' and pivotal in installing a $2.5 million tower simulator and developing 17 station-specific scenarios
Efforts reduced qualification time to train students by 10%
Conducted 1,550 hours of on-the-job training directly contributing to the qualification of 52 Air Traffic Controllers including 8 Supervisors.
Night Auditor/Guest Service Representative and All Other Departments at Comfort Inn by Choice HotelsNight Auditor/Guest Service Representative and All Other Departments at Comfort Inn by Choice Hotels