Jason Woods

Soon after arrival in Decorah we needed to make a change in the Service Department. I took over the department and soon after we merged two dealerships together.

Responsible for all day to day operations of the Service Department and having oversight of the Parts Department.

• Lead a team of 5 Technicians, 2 Parts People and a Service Advisor.
• Effectively communicate with the customer what maintenance and/or repairs are needed.
• Explain to customers what is covered and what is not covered under warranty or service contract.
• Create written estimates and obtained customer consent to proceed.
• Coaching and training of front counter staff.
• Ensuring training requirements are met for the manufacturer.
• Responsible for all scheduling.
• Maintained a safe work environment by following shop compliance guidelines.
• Calling in repair claims to aftermarket companies and sometimes negotiating with them.
• Work with the sales department to schedule sold vehicles that need accessories installed, inspected, maintenance or repairs.
• Continue to self educate in the policies and procedures of the manufacturers.

Joined KAR Auto Group in July 2018 at Blackhawk Motors; increased sales by one unit despite operational challenges and employee uncertainty, successfully retained all staff during transition to new ownership.

• In charge of the dealership after the GM was dismissed.
• Resolved customer concerns across departments, improving customer satisfaction and service continuity.
• Handled commercial, government, and business to business sales.
• Worked with municipalities and businesses for their vehicle and equipment needs.
• Developed advertising campaigns that enhanced brand visibility and attracted new customers.
• Work with the Service Department to schedule sold vehicles.