Jason Wright
Ashland,VA
Summary
Highly motivated with incredible work ethic. "Hit the deck running" attitude. Solid team player with outgoing personality and positive demeanor. Eager to learn and to share knowledge and experience with others. Works great independently.
Overview
9
9
years of professional experience
Work History
Estimator
Murphy's Auto Center
05.2023 - Current
- Complete sales on repairs and handle customer service from start to finish
- Handle 15-20 customers per week, keeping them updated every step of the way
- Negotiate prices and terms with suppliers and vendors to secure best prices for parts and sublet work
- Review and approve invoices and payments, verifying accuracy of expenses.
- Monitor repair progress to identify and address changes in repair orders
- Use specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable
Customer Service Manager
Aamco Transmission And Total Car Care
08.2022 - 04.2023
- Brought company sales up to 3rd in region (under Manassas VA and Hampton, VA)
- Boosted service revenue over 50% month over month
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service and sales goals.
- Assisted with pricing questions, parts inventory and orders
- Managed warranty claims
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Logged work orders and change orders into AMS database to track job status.
- Provided job status updates to customers
CDL Class A Truck Driver
Broyles Transport
03.2021 - 08.2022
- Safely and efficiently transported heavy equipment and machinery
- Cleaned vehicle regularly to maintain professional appearance.
- Met DOT requirements by maintaining current records
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Maintained Class A CDL
- Inspected truck for defects and safe operating condition before, during and after trips.
Tow Truck Operator
Broyles Auto & Wrecker Services
06.2018 - 07.2020
- Safely and efficiently transported heavy equipment and machinery
- Cleaned vehicle regularly to maintain professional appearance
- Inspected truck for defects, maintenance and safe operating condition before, during and after trips
- Maintained telephone and radio contact with dispatcher to receive delivery instructions.
- Answered roadside assistance calls for tows and other vehicle support.
Owner/Operator
Fletcher & Wright Transport
05.2014 - 06.2018
- Secured contracts and maintained relationships with over 30 dealerships to handle their towing needs
- Maintained great relationships with 20+ employees (more like family members)
- Maintained relationships territory managers with Agero, All-State, and Geico
- Managed day-to-day business operations.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Assessed and maintained all vehicles in fleet (18)
- Spoke with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Skills
- Customer Relationship Management
- Strong work ethic and loyal employee
- Issue Resolution
- Time Management
- Process Improvement
- Judgment and Decision-Making
Professional References
Richard Dahland 804.677.2749 Former Employee
Lori Lipes 804.229.0153 Office Manager of Glen Allen Towing
Jennifer Clarke 804.658.6105 Owner of Broyle's Transportation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Estimator
Murphy's Auto Center
05.2023 - Current
Customer Service Manager
Aamco Transmission And Total Car Care
08.2022 - 04.2023
CDL Class A Truck Driver
Broyles Transport
03.2021 - 08.2022
Tow Truck Operator
Broyles Auto & Wrecker Services
06.2018 - 07.2020
Owner/Operator
Fletcher & Wright Transport
05.2014 - 06.2018
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