Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jason Young

Easton,PA

Summary

Dynamic Parts Specialist with a proven track record at Young VW/Mazda and Koch 33, excelling in customer service and parts identification. Enhanced store revenue through effective upselling and maintained an organized parts department. Skilled in order fulfillment and inventory auditing, consistently delivering timely solutions to improve customer satisfaction and operational efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Parts Specialist

Koch 33
09.2023 - 01.2025
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.

Assistant Parts Manager

Young Volkswagen Mazda
10.1996 - 09.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.

Education

General

Notre Dame High School
Easton, PA
06-1983

Skills

  • Shipping and receiving
  • Warranty administration
  • Parts identification
  • Customer service
  • Ordering parts
  • Verbal and written communication
  • Order fulfillment
  • Email communication
  • Clean driving record
  • Inventory auditing
  • Forklift operation
  • Parts department organization

Certification

  • Forklift certified
  • Certified Hazmat

Interests

  • Cooking
  • Outdoor Recreation, hunting, archery

Timeline

Parts Specialist

Koch 33
09.2023 - 01.2025

Assistant Parts Manager

Young Volkswagen Mazda
10.1996 - 09.2023

General

Notre Dame High School

Similar Profiles

CREATE PROFILE