Assistant Manager
Dave and Buster's
Jason Zunker
Green Bay,WI
Summary
Dynamic customer service professional with proven expertise at WPI Inc., excelling in conflict resolution and team leadership. Adept at enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to operational excellence and fostering strong customer relationships, driving loyalty and retention in fast-paced environments.
Work History
Customer Service Representative
WPI Inc.
- Facilitated timely and accurate responses to customer inquiries through effective communication channels, including phone and email.
- Oversaw detailed order processing and return management, focusing on customer satisfaction.
- Utilized comprehensive understanding of products to offer informed guidance and assistance to customers.
- Partnered with colleagues to refine operational workflows, focusing on improving service efficiency.
- Logged customer interactions in CRM system, enabling effective follow-up actions and reference for team members.
- Developed and implemented training programs for new hires, focusing on adherence to company policies and excellence in customer service.
- Developed and maintained customer relationships, significantly contributing to loyalty and retention efforts.
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes or conflicts.
- Utilized empathetic communication to resolve customer issues, contributing to increased loyalty and repeat patronage.
- Addressed complex customer issues through effective communication and problem-solving, fostering positive relationships and maintaining company reputation.
- Provided detailed responses to customer queries about company offerings and services.
- Addressed customer concerns promptly and supplied accurate information to foster improved satisfaction levels.
- Acquired comprehensive understanding of products to provide personalized guidance based on specific customer preferences.
- Conducted onboarding and training for new customer service representatives, emphasizing company policies, procedures, and best practices to enhance service quality.
- Analyzed customer complaints and developed solutions to improve resolution time and enhance customer satisfaction.
- Analyzed customer preferences to provide customized solutions, fostering increased loyalty and retention.
- Systematically recorded customer interactions, ensuring a robust database for ongoing customer relationship management.
- Facilitated responses to customer inquiries, ensuring satisfaction and reinforcing a positive service experience.
- Exhibited enthusiasm and professionalism while collaborating with clients and team members.
- Analyzed customer feedback and implemented solutions to effectively resolve inquiries and complaints.
- Conducted regular reviews of product and service updates to provide accurate information and guidance to clients.
- Monitored and executed customer call protocols to achieve targeted service levels and improve overall efficiency.
- Enhanced customer experience by actively responding to requests, assisting in product choices, and overseeing the ordering process.
- Monitored customer feedback post-resolution to reinforce high standards of customer service.
- Executed routine cleaning tasks, including mopping, trash disposal, and surface sanitization, to uphold store standards.
- Created and refined customer service training methodologies to ensure consistent service excellence across teams.
Education
GED -
West High School
Green Bay, WISkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Team motivation
Staff training and development
Staff supervision
Staff management
Conflict resolution
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Customer relationship management (CRM)
Sales growth
Promotional planning
Consulting
Succession planning
Corporate social responsibility
Multitasking and organization
Adaptability and flexibility
Process improvement strategies
Timeline
Assistant Manager
Dave and Buster's
Customer Service Representative
WPI Inc.
GED -
West High School