Jason Andrew Perez
San Antonio,TEXAS
Summary
Dynamic Customer Service Representative with proven expertise at Alorica and Accenture in delivering exceptional service and resolving complex issues. Skilled in technical support and call management, consistently achieving high first call resolution rates. Adept at building customer relationships and leveraging product knowledge to enhance satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
San Antonio, TEXAS
11.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Accenture
San Antonio, TX
09.2014 - 01.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Tier 1 Tech Support
Pace
San Antonio, TX
06.2012 - 08.2014
- Helped customer with basic to complex issues regarding internet connections, email support and ensuring customers connection to location is running properly.
- Resolved their issues in a timely manner in a high paced work environment.
- Maintained a high level of first call resolutions.
Education
Some College (No Degree) - Information Technology
Victoria High School
Victoria, TXSkills
- Customer service
- Technical support
- Issue resolution
- Product knowledge
- Call management
- Customer relationship management
Timeline
Customer Service Representative
Alorica
11.2024 - Current
Customer Service Representative
Accenture
09.2014 - 01.2023
Tier 1 Tech Support
Pace
06.2012 - 08.2014
Some College (No Degree) - Information Technology
Victoria High School
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