Jason Ariel Velasquez Paz
Chicago,IL
Summary
Customer service professional with excellent money handling and food preparation skills. Adaptive to any situation in order to complete the task at hand in the most professional way. Proficient in English and Spanish. Fast learner, dedicated, and very organized.
Overview
8
8
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10.2020 - 06.2023
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Supervised branch operations and made continuous improvements in each area.
- Balanced teller drawers and ATM cash.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Opened, closed and updated accounts for customers.
Account Manager
Credico Marketing Inc.
09.2019 - 08.2020
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Tracked sales data to assess trends and make proactive strategy changes.
- Motivated team members to meet and exceed sales targets.
- Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Barista
Starbucks
10.2017 - 08.2019
- Recommended products based on solid understanding of individual customer needs and preferences
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Engendered customer loyalty by remembering personal preferences and allergy information
- Maintained regular and consistent attendance and punctuality
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Delivery Driver
Pizza Hut
07.2016 - 08.2017
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Completed on-time deliveries by choosing best and most efficient routes
- Fostered positive working relationships with customers by responding to questions and concerns
Busser
Loumalnatis
03.2015 - 05.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Resolved and escalated customer issues quickly to uphold strong customer relations standards
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
Education
Bachelor of Science - Biology
Northeastern Illinois University
Chicago, IL01.2025
Associate of Science - Biology
City Colleges of Chicago-Kennedy-King College
Chicago, IL12.2022
GED -
William Howard Taft Highschool
Chicago, IL11.2019
Skills
- New hire training
- Retail management
- Cash handling
- Fluent in Spanish
- Flexible schedule
- Professional demeanor
- Highly organized
- Quick learner
- Highly observant
- Friendly and outgoing
- Merchandising expertise
- Strong communication skills
- Excellent memory
Timeline
Associate Banker
JPMorgan Chase
10.2020 - 06.2023
Account Manager
Credico Marketing Inc.
09.2019 - 08.2020
Barista
Starbucks
10.2017 - 08.2019
Delivery Driver
Pizza Hut
07.2016 - 08.2017
Busser
Loumalnatis
03.2015 - 05.2016
Bachelor of Science - Biology
Northeastern Illinois University
Associate of Science - Biology
City Colleges of Chicago-Kennedy-King College
GED -
William Howard Taft Highschool