Hi, I’m
Jason Barney
Goldsboro,NC
Summary
Versatile team member offering decades of customer service experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
14
years of professional experience
Work History
Instacart
Personal Shopper & Delivery Professional
03.2020 - Current
Job overview
- Shopped orders for customers and displayed exceptional communication regarding substitutions, refunds, and updated ETAs throughout each order
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings while completing single or up to 3 customer bundles at one time by completing orders quickly and making good selections for customers.
Shipt
Personal Shopper & Delivery Professional
03.2020 - 08.2023
Job overview
- Placed completed orders in labeled, temperature-appropriate storage throughout shopping process and en route to delivery address.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained 4.95 out 5 star customer service rating throughout 7,0000+ orders shopped.
Fairway Independent Mortgage
Loan Setup Specialist
01.2015 - 10.2015
Job overview
- Prepared loan files for processors by collecting important documents through efficient communication with borrowers and other accrediting bodies.
- Collaborated with cross-functional teams to ensure seamless setup transitions between projects including maintaining closing calendar while serving as personal assistant to closers.
Yama Asian Fusion
Food and Beverage Service Expert
09.2010 - 01.2015
Job overview
- Worked effectively in fast-paced environments.
- Performed high quality, detail-oriented service independently and also collaboratively in team environments.
- Proved ability to learn quickly and adapt to new situations.
Education
University of North Carolina At CharlotteCharlotte, NC
Master of Arts from Counseling
05.2020
University Overview
- Twelve Month Internship completed at SABER (through Urban Ministry) working with unhoused men struggling with substance abuse issues
- Jonnie H. McLeod Institute on Addiction Scholarship Recipient- Summer 2018
- GPA: 3.76
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Arts from Spanish
05.2013
University Overview
- Certificate of Spanish Translation
- Minor in Latin American Studies
- GPA: 3.24
Central Piedmont Community CollegeCharlotte, NC
Associate of Arts from College Transfer
05.2009
University Overview
- Served as in-class and after-hours tutor for classmates struggling with Spanish
- GPA: 3.7
Skills
- Expert Writing Talent with Grammar Obsession
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Basic Computer skills
- Software experience: Google, Microsoft Office, Encompass, Social Media
- Intermediate Level Spanish-English Translation
- Multicultural Worldview Through Education and Five Years Employed Aboard Cruise Lines
- Lifetime of Voice & Theater Training and Performance
- Relationship Building
- Customer Relations
Volunteer Experience
Humane Society of Davie County
Contact: Janis Mayers 336-831-4517
- Multi-State and In-State Pet Transport Driver
- Office Organizer
- Kennel, Run, and Carrier Cleaner
- Spay & Neuter Clinic Prep
- Fundraiser Event Participant
Davie County Animal Shelter
Contact: Lisa Neilsen 336-909-4076
- Pet & Supplies Transport
Timeline
Personal Shopper & Delivery Professional
Instacart
03.2020 - Current
Personal Shopper & Delivery Professional
Shipt
03.2020 - 08.2023
Loan Setup Specialist
Fairway Independent Mortgage
01.2015 - 10.2015
Food and Beverage Service Expert
Yama Asian Fusion
09.2010 - 01.2015
University of North Carolina At Charlotte
Master of Arts from Counseling
University of North Carolina At Charlotte
Bachelor of Arts from Spanish
Central Piedmont Community College
Associate of Arts from College Transfer