High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Continental Logistics Transport INC
Milwaukee, Wisconsin
07.2021 - 05.2026
Designed and implemented marketing strategies that increased brand visibility and revenue.
Cultivated client relationships to enhance service satisfaction and loyalty.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Provided leadership support for team members through coaching and mentorship programs.
Trained new staff on company policies and logistical procedures.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Managed billing statements and invoices to ensure timely distribution and accuracy.
Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
Analyzed financial data, identified trends, and developed strategies to improve profitability.
Management Supervisor
UPS
Milwaukee, Wisconsin
03.2018 - 06.2021
Managed staff of 15 employees, ensuring adherence to company policies and procedures.
Managed team performance and provided coaching to enhance employee skills.
Supervised daily operations and workflow in a fast-paced logistics environment.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assigned work and monitored performance of project personnel.