Results-oriented Human Resources Professional experienced in employee relations, talent management, and organizational development. Delivered improved organizational effectiveness and efficiency through strategic flexibility and accelerated performance. Committed to fostering collaborative environments and enhancing workforce productivity.
Work History
Human Resource Business Partner-Generalist
1 Year
RadNet | 11.2025 - Current
Administer comprehensive human resources functions, enhancing employee relations, recruitment, onboarding, compensation, benefits, training and development, performance management, and personnel administration.
Provided HR guidance, coaching, and support to managers and employees on employment matters, workplace concerns, policy interpretation, and organizational best practices, fostering a collaborative work environment.
Manage employee relations investigations, including conducting interviews, gathering documentation, evaluating findings, and recommending appropriate corrective and disciplinary actions.
Ensure compliance with federal, state, and California employment laws, including FMLA, CFRA, ADA, FEHA, EEO, wage and hour regulations, and other applicable labor requirements.
Oversee leave of absence administration, including FMLA, CFRA, ADA accommodations, and other applicable protected leaves, ensuring compliance with regulatory requirements and company policies.
Advise management on performance improvement plans, employee coaching, disciplinary actions, attendance management, and employment-related decisions.
Partnered with operational leadership to identify workforce challenges, resolved employee concerns, and supported organizational objectives while improving employee engagement.
Analyze HR data, employee trends, and workforce information to prepare reports, identify opportunities for improvement, and support strategic decision-making.
Lead and support special HR projects, organizational initiatives, employee engagement programs, and process improvement efforts while promoting a positive workplace culture and delivering responsive HR customer service.
HR Coordinator/ Recruiter
6 Months
Allstate Security Services | 05.2025 - 11.2025
Managed full cycle recruiting process for multi-site business operations in California, Colorado, and New York, ensuring effective onboarding and offboarding by completing and filing all necessary paperwork. Maintained employee records, including attendance, benefits, and leave, while utilizing HR software systems to track data and ensure compliance with labor laws.
Conducted new hire orientations, serving as primary resource for employee questions and general HR guidance. Maintained confidentiality in handling sensitive information regarding investigations and employee relations. Collaborated with departments to ensure compliance with labor laws and fostered a positive work environment through hiring events across multiple platforms. Processed FMLA and unemployment claims and represented the organization at unemployment hearings. Conducted background checks and performed employment verifications as requested.
Coordinated onboarding, background screening, and new-hire documentation for security personnel.
Maintained accurate employee records, ensuring compliance with HR policies and audit requirements.
Processed benefits enrollments, status changes, and employee inquiries with consistent follow-through.
Human Resource Assistant/General Clerk III
1 Year 5 Months
Coastal Management Solutions/Department of Navy | 10.2023 - 03.2025
Applied subject-matter knowledge and judgement to efficiently complete complex assignments with multiple steps. Used alternative methods to solve problems by adapting or interpreting substantive guides, manuals, or procedures. Managed administrative tasks and maintained diverse financial and operational records to ensure accurate data handling. Verified and audited statistical reports for accuracy and completeness; compiled information; handled and adjusted complaints. Provided pay and personnel support services to the personnel support detachments/customer service desks across various locations in the United States. Lastly, provided acquisition and program management support for Navy command.
Coordinated onboarding, ensuring completion of personnel paperwork and required employment verifications.
Maintained accurate employee records in HRIS databases and personnel files.
Processed routine personnel actions, including changes to pay, status, and contact information.
Senior Technical Recruiter
11 Months
Micron | 03.2022 - 02.2023
Assisted Chief Business Officer with administrative tasks and all essential non engineering roles of the business. Assisted with recruiting efforts, including sourcing, scheduling, and interviewing candidates. Led a team of seven HR coordinators in all facets of scheduling. I work with hiring managers and applicants to prepare for the interview process. Access hiring manager’s calendars and conference rooms to all Micron buildings while coordinating multiple interviews. Countless daily communications with hiring managers, candidates, and interview staff. Assist with deciding the most convenient measures to schedule meetings, teleconferences, and TEAMS interviews. Work with specific hiring managers to ensure the streamlined process runs thoroughly and efficiently. Process internal opportunities' approval. Help disposition candidates not chosen and send out email correspondence for the upcoming process. Conducted HR interviews for qualified candidates within my department. Complete reference checks, support logistics with bi-weekly onboarding and complete weekly compliance reports for closed and filled requisitions. Provide salary recommendations in compliance with the comp department and HR Business Partners. Collaborate with my team leads to develop business plans to streamline more effective TA efforts to support the business needs. Collaborated with immigration team to secure visas for engineering specialty candidates and their spouses. Lastly, led team meetings to strengthen morale.
Led full-cycle recruiting for technical roles, partnering with hiring managers to define talent needs and selection criteria.
Sourced passive candidates using LinkedIn Recruiter, Boolean searches, and talent networks across semiconductor and engineering markets.
Screened applicants for technical skills, experience, and culture fit, maintaining consistent candidate evaluation standards.
Talent Acquisition Spec, Assoc
1 Year 4 Months
QUALCOMM | 11.2020 - 03.2022
Managed scheduling of interviews by coordinating with hiring managers and applicants.. I work with hiring managers and applicants to prepare for the interview process. Access hiring manager’s calendars and conference rooms to all Qualcomm buildings while coordinating multiple interviews. Countless daily communications with hiring managers, candidates, and interview staff. Decided measures to schedule meetings, teleconferences, and TEAMS interviews. Work with specific hiring managers to ensure the streamline process runs thoroughly and efficiently. Executed approval process for internal job opportunities within the organization.s. Assisted in candidate disposition by providing feedback and updates to hiring managers. not chosen and send out email correspondence for the upcoming process. Performed HR interviews for candidates qualifying for departmental positions. for candidates qualified for positions within my department. Conducted thorough reference checks to verify candidate qualifications and experiences., support logistics with bi-weekly onboarding and complete weekly compliance reports for closed and filled requisitions. Worked in tandem with the immigration team to help process I9 and assisted hiring managers in the immigration process for those specialty candidates with patents or unique skills. Assist with a bi-weekly New Hire Orientation for full-time employees. Worked with the ER department on investigations/particular cases. Contributed to DEI task force by introducing, teaching, and enforcing policies and standards to promote inclusivity. Lastly, work in conjunction with the compensation team to obtain salary recommendations for the final candidates.
Supported cross-functional teams with project coordination, documentation, and routine operational follow-up.
Managed workflow updates, tracked deliverables, and maintained accurate records in internal systems.
Coordinated meetings, prepared materials, and ensured timely communication across stakeholders.
Talent Acquisition Coordinator, SR
1 Year 6 Months
QUALCOMM | 05.2019 - 11.2020
Coordinated interview scheduling process with hiring managers and applicants to facilitate effective interview preparation. Access hiring manager’s calendars and conference rooms to all Qualcomm buildings while coordinating multiple interviews. Facilitated daily communication among recruiters, candidates, and interview staff to ensure smooth coordination. Determined effective methods to schedule meetings, teleconferences, and Skype interviews. Collaborate with specific recruiters to ensure the streamline process runs thoroughly and efficiently. Process internal opportunities' approval. Help disposition candidates not chosen and send out email correspondence for the upcoming process. Conduct HR interviews for candidates qualified for positions within my department. Complete reference checks, support logistics with bi-weekly onboarding and complete weekly compliance reports for closed and filled requisitions. Assist with a bi-weekly New Hire Orientation for full-time employees.
Coordinated candidate interviews across multiple calendars, ensuring seamless communication between recruiters and hiring managers.
Managed applicant tracking system updates, maintaining accurate candidate records and recruitment workflow status.
Scheduled interviews, assessments, and onsite logistics while resolving conflicts quickly and professionally.
Credentialing Specialist
1 Month
AMN Healthcare | 09.2018 - 10.2018
Reviewed healthcare providers’ submitted requirements including licensure, certifications, screens, and other critical documents using V2 system, ensuring accurate assessment of document status against assignment requirements. Communicate timely updates of HP document status with all internal stakeholders (e.g., Recruitment, Account Management) via AMIE, email, phone, etc. to facilitate a team approach to gathering all required documents. Created urgency with healthcare providers via email and phone to drive timely and accurate document submission, contributing to streamlined onboarding processes. Established target dates and monitored document submission progress to deliver comprehensive documentation to the client facility for timely assignment start dates. Facilitated team communication through email and phone to gather required documents, including education verifications and work history details.
Verified provider credentials, licenses, and certifications for compliance with regulatory and client requirements.
Reviewed credentialing applications for completeness, accuracy, and supporting documentation.
Coordinated follow-up with providers and internal teams to resolve missing or expired credentialing items.
Client Services IAS Rep
7 Months
LPL Financial | 10.2017 - 05.2018
Provided exceptional customer service to Financial Advisors, their assistants, and LPL Financial internal business partners, enhancing account management. Accurately process requests for multiple platforms. Maintained updated knowledge, adapted to process changes, and explained differences to advisors and internal business partners about various products supported by LPL Financial (Brokerage, Retirement, MWP, OMP, PWP, and Manager Select platforms). Ensured compliance with regulatory requirements and adapted to regulatory changes. Guided Financial Advisors and their assistants through LPL Financial processes and system platforms. Assisted internal business partners with system and operational troubleshooting, system enhancements, upgrades, testing, and resolved escalations. Developed and maintained contingency plans to effectively support system outages, ensuring operational continuity. With 40/50 inbound and outbound phone communication daily to address and process concerns with financial advisors and their clients.
Resolved advisor and client inquiries with accurate account and transaction support.
Processed account maintenance requests while ensuring compliance with internal policies and regulations.
Coordinated documentation for new accounts, transfers, and service changes.
HR Admin Coordinator
1 Year 5 Months
QUALCOMM | 05.2016 - 10.2017
Coordinated interview scheduling process, collaborating with hiring managers and applicants to facilitate timely interviews. Accessing hiring manager’s calendars and conference rooms to all Qualcomm buildings as coordinating multiple interviews. Lots of communication with Recruiters, candidates and interview staff figuring out the best viable way to schedule meetings, teleconference, and Skype interviews. Conducted weekly new hire orientations to ensure smooth onboarding experience for new employees.
Coordinated cross-functional schedules, meeting agendas, and action items for technical and business stakeholders.
Managed purchase orders, invoice tracking, and vendor communication to support smooth operational workflows.
Streamlined reporting processes by maintaining accurate records, dashboards, and status updates for leadership review.
Customer Account Manager
4 Months
AMN HEALTHCARE | 11.2015 - 03.2016
Responded to payment inquiries from internal customers/clinicians promptly in call center environment, ensuring accurate resolution of issues. Investigate situations where forms/documentation are incorrect or incomplete by contacting clinicians/physicians' customer support representatives to gather additional information necessary. Researched such issues and potential errors of restitutions to make an accurate determination of a resolution. Placed outbound calls or communicated via email a response to or a resolution(s) to clinicians' inquiries. Updated and validated master employee records with payroll documentation, ensuring compliance with Federal tax withholding forms (W-4 & W-9), social security, state tax withholding forms, residency declaration forms, and direct deposits. Validate company system data by comparing dollar payment values reports to prevent overpayments and underpayments and ensure healthcare professionals were paid accurately.
Managed client account needs, ensuring accurate service delivery and prompt issue resolution.
Coordinated staffing requests, aligning schedules with hiring priorities and client expectations.
Maintained account records in CRM systems, supporting data accuracy and reporting.
Customer Service Advocate
2 Months
MITCHELL 1 | 06.2015 - 08.2015
Resolved customer billing inquiries and service concerns by refunding and adjusting bills in the call center.
Resolved customer inquiries with accurate product support and timely follow-up.
Documented service cases in CRM systems to maintain clear issue history.
Coordinated escalations with internal teams to accelerate complex case resolution.
Customer Service Representative
1 Year 8 Months
TARR INC. | 10.2013 - 06.2015
Executed customer sales and support services independently in call centers. Assist customers for the purpose of discussing billing questions and service concerns, resolving customers' service or billing complaints by performing activities such as refunding and/or adjusting billing. Also assessing customer needs and promoting the company’s products and services with tact and courtesy to existing and new customers. Identifying opportunities to generate sales during all customer interactions. Diagnosed and resolved service complaints by monitoring recorded calls, identifying areas for customer service improvement. Verbally explain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Processed returned products efficiently. Recording, returning, and resolving voicemails left after or before business hours with customer complaints, questions, concerns, and/or orders.
Resolved complex customer inquiries with accurate product, billing, and service information. 2. Managed escalated complaints, de-escalated issues, and protected customer retention. 3. Trained new representatives on call handling, documentation standards, and service procedures. 4. Monitored ticket queues to prioritize urgent requests and maintain response consistency. 5. Improved order resolution by coordinating with operations, billing, and support teams. 6. Documented customer interactions in CRM systems to ensure complete case histories. 7. Refined service workflows to reduce repeat contacts and improve first-call resolution. 8. Guided team members through policy updates, communication standards, and quality expectations.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
1 Year 3 Months
Partner's Urgent Care | 09.2011 - 12.2012
Supported physicians and clinical staff with administrative tasks to enhance office efficiency. Greeted patients, collected co-pays, answered telephones, took accurate messages, and scheduled appointments to ensure smooth patient flow. Entered, verified, and ensured completeness of patient’s personal information and registration documentation. Verify patient insurance. Faxed, filed, and emailed sensitive documents for patients and doctors. Maintained confidentiality of all information related to patients and adhered to all HIPAA guidelines and regulations. Escorted patients to assigned rooms to record medical history and vital signs which include blood pressure, temperature, pulse, height, and weight.
Greeted patients, verified demographics, and maintained efficient front desk flow in fast-paced urgent care setting.
Registered walk-in patients, collected insurance information, and updated records accurately in scheduling system.
Coordinated patient check-in and check-out processes, ensuring timely service and clear communication.
Human Resource and Management Specialist
3 Years 5 Months
US Army Reserve | 09.2008 - 02.2012
Demonstrated direct and decisive leadership in planning and implementing performance and quality improvement initiatives, enhancing overall productivity. Assisted with the start-up and leadership of new operations and organizations. Led teams of 6+ personnel, overseeing work assignments, scheduling, performance reviews, and disciplinary actions to ensure operational efficiency. Managed audits and examination of records to ensure regulatory compliance. Maintain personnel records for officers and enlisted soldiers. Process requests for passes and leaves, retirement, and separation from service for enlisted soldiers.
Managed personnel actions, ensuring accuracy in readiness records and administrative files.
Coordinated correspondence, memoranda, and suspense tracking for command staff.
Monitored unit readiness data, identifying discrepancies and resolving reporting issues.
Education
Bachelor of Science - Criminal Science and Administration
University of Phoenix | San Diego, CA | 05-2013
Skills
Customer service expertise
Troubleshooting and organization
Recruitment Strategies
Communication and Microsoft Office
HR Software Systems
Employee Relations
Attention to detail
Self-motivated and dependable
Managed personnel and systems
Compliance Management
Staff retention
Outstanding Attention to Detail and Accuracy
Workplace Diversity
Employee Feedback
General office equipment knowledge/ 50+ WPM
Employee Engagement
Employee Orientation
Retention strategies
Timeline
Human Resource Business Partner-Generalist
RadNet
11.2025 - CurrentRead More
HR Coordinator/ Recruiter
Allstate Security Services
05.2025 - 11.2025Read More
Human Resource Assistant/General Clerk III
Coastal Management Solutions/Department of Navy
10.2023 - 03.2025Read More
Senior Technical Recruiter
Micron
03.2022 - 02.2023Read More
Talent Acquisition Spec, Assoc
QUALCOMM
11.2020 - 03.2022Read More
Talent Acquisition Coordinator, SR
QUALCOMM
05.2019 - 11.2020Read More
Credentialing Specialist
AMN Healthcare
09.2018 - 10.2018Read More
Client Services IAS Rep
LPL Financial
10.2017 - 05.2018Read More
HR Admin Coordinator
QUALCOMM
05.2016 - 10.2017Read More
Customer Account Manager
AMN HEALTHCARE
11.2015 - 03.2016Read More
Customer Service Advocate
MITCHELL 1
06.2015 - 08.2015Read More
Customer Service Representative
TARR INC.
10.2013 - 06.2015Read More
Front Desk Receptionist
Partner's Urgent Care
09.2011 - 12.2012Read More
Human Resource and Management Specialist
US Army Reserve
09.2008 - 02.2012Read More
University of Phoenix
Bachelor of Science from Criminal Science and Administration
Human Resources Generalist and Regional Business Partner at Francesca’s AdministrationHuman Resources Generalist and Regional Business Partner at Francesca’s Administration