Highly motivated, detail and results-oriented team and operations leader. Excellent management skills in mentoring and developing high-performance teams to meet organizational goals. Decisive leader and strategic problem solver with excellent communication and planning skills. Goal-driven Operations Supervisor with more than 8 years of warehousing and logistics experience.
Overview
14
14
years of professional experience
Work History
Service and Parts Manager
Lennon Construction inc.
Alba, Texas
02.2024 - 08.2025
Overwatch the scheduling and coordination of service appointments for our fleet of over-the-road trucks and our construction equipment.
Developed relationships with suppliers to streamline parts procurement process.
Ensured that warranties were properly processed according to manufacturer guidelines.
Implemented sustainability initiatives to minimize waste and promote recycling of parts.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Supervisor
DHL Supply Chain North America
Terrell, TX
06.2011 - 05.2023
Aligned operational boundaries between processes and production demands.
Trained, mentored, and motivated employees to maximize productivity for the team.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Ensured safety and emergency readiness among personnel by disseminating information on, and monitoring compliance with, regulatory and organizational policies.
Managed the supply chain and monitored all logistics functions for the company.
Developed initiatives for process improvement, and reviewed and assessed ongoing operations.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Ensured adherence to the operational schedules by monitoring day shift performance indicators.
Motivated employees to share ideas and feedback.
Built upon established practice standards to improve operational performance and reduce labor costs.
Maintained workplace safety by involving employees in order to maximize engagement, and team morale.
Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.