Results-oriented professional skilled in streamlining processes and employee training. Proven track record in production management and conflict resolution, contributing to improved client retention and operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income-Globe Life
Fountain City, WI
10.2025 - Current
Conducted client assessments to identify life insurance needs and coverage options.
Developed personalized insurance plans tailored to individual client requirements.
Built strong relationships with clients, ensuring trust and satisfaction in services provided.
Supported clients during the claims process, guiding them through necessary documentation.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Marine Machinery Mechanic
US Army Corps of Engineers
Fountain City, WI
05.2020 - 01.2025
Diagnosed and repaired mechanical systems on heavy equipment to ensure optimal functionality.
Conducted routine maintenance inspections, identifying potential issues before they escalated.
Collaborated with team members to develop efficient repair strategies and workflow processes.
Inspected and tested equipment to locate worn and damaged parts.
Coordinated with engineering teams to optimize machinery performance through technical adjustments.
Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Operated heavy machinery including excavators, bulldozers, and loaders to complete projects efficiently.
Operated heavy machinery for concrete mixing and pouring tasks.
Assisted in formwork installation and removal to ensure structural integrity.
Operated crane equipment to lift, move, and position heavy materials safely.
Owner/Operator
J&T Softwashing
Cochrane, WI
06.2020 - 08.2023
Managed day-to-day operations, ensuring efficient service delivery and high customer satisfaction.
Developed and implemented marketing strategies to increase brand visibility and attract new clients.
Oversaw financial management, including budgeting, invoicing, and expense tracking.
Conducted regular quality control inspections to maintain service standards and compliance.
Analyzed customer feedback to identify areas for service improvement and client retention strategies.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Shift Supervisor
Bay State Milling Company
Winona, MN
08.2013 - 06.2015
Supervised daily operations to ensure compliance with safety and quality standards.
Coordinated workflow among team members to optimize production efficiency.
Trained new employees on equipment operation and safety protocols.
Implemented process improvements that enhanced productivity and reduced waste.
Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Melt Specialist/Lead
Wellman Dynamics
Creston, IA
06.2009 - 08.2011
Supervised daily operations of foundry, ensuring adherence to safety and quality standards.
Managed inventory levels, coordinating with procurement for timely material availability.
Oversaw routine inspections of foundry equipment, ensuring compliance with industry regulations while mitigating potential hazards.
Streamlined communication between departments, enhancing collaboration and reducing misunderstandings.
Resolved personnel conflicts promptly, maintaining a positive work environment for all team members.
Spearheaded the adoption of lean manufacturing principles within the foundry operations which led to significant increases in overall efficiency.
Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Production Supervisor
Walzcraft
La Crosse, WI
03.1996 - 10.2008
Oversaw daily production schedules to ensure timely completion of projects.
Trained and mentored staff on safety protocols and operational procedures.
Implemented process improvements to enhance workflow efficiency and reduce downtime.
Collaborated with quality assurance teams to maintain high product standards.
Managed inventory levels to optimize resource allocation and minimize waste.
Conducted performance evaluations, providing feedback for employee development.
Resolved issues quickly to maintain productivity goals.
Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Established clear priorities and production quality standards.
Evaluated existing production processes and identified areas for improvement.