Jason Todd Poynter
Glasgow,KY
Summary
Dynamic Inside Sales Representative with a proven track record in relationship building and customer satisfaction. Skilled in driving sales growth through attentive service and tailored solutions.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Brooks Motor and Electric
Cave City, KY
08.2023 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customers' questions regarding products, prices, and availability.
- Provide Pricing for shipping freight and LTL as well as providing documentation for incoming and outgoing shipments.
Assistant Manager/Bartender
Yancey's Microbrewery
Glasgow, KY
01.2021 - 07.2024
- Supervised daily operations to ensure efficient workflow and high-quality product output.
- Trained and mentored staff on brewing processes and customer service standards.
- Developed promotional strategies to increase brand visibility and customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Route Service Sales Representative
Aramark Uniform & Career Apparel
Bowling Green, KY
05.2000 - 08.2023
- Delivered exceptional customer service by addressing client needs and resolving issues promptly.
- Operated delivery routes efficiently, optimizing schedules to enhance service reliability.
- Trained new staff on safety protocols and operational procedures to maintain compliance.
- Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Processed payments, made change, and provided receipts.
Education
High School Diploma -
Barren Co High School
Glasgow, KY05-1992
General Studies
Eastern Kentucky University
Richmond, KYGeneral Studies
Western Kentucky University
Bowling Green, KYSkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Inside Sales Representative
Brooks Motor and Electric
08.2023 - Current
Assistant Manager/Bartender
Yancey's Microbrewery
01.2021 - 07.2024
Route Service Sales Representative
Aramark Uniform & Career Apparel
05.2000 - 08.2023
High School Diploma -
Barren Co High School
General Studies
Eastern Kentucky University
General Studies
Western Kentucky University