Jasper Burgos
Starbucks
Houston,TX
9
years of professional experience
Results-driven Store Manager experienced in customer service, team leadership, and operations management. Improved workflow efficiency and enhanced team performance to drive sales and customer satisfaction through strategic planning and problem-solving. Committed to fostering employee engagement and performance by applying training and morale-building techniques.
Work History
Store Manager
1 Year 7 Months- Supervised daily operations, ensuring high standards of customer service and store presentation.
- Trained and developed team members to enhance skills and improve service efficiency.
- Coordinated staff scheduling to align workforce with peak business hours, maximizing productivity.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock availability.
- Implemented operational procedures that increased workflow efficiency and reduced downtime.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
Infantryman
6 Years- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Led teams during field operations, ensuring adherence to mission objectives and safety standards.
- Collaborated with team members to execute tactical operations in diverse environments.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Trained junior soldiers on operational procedures and safety protocols.
- Implemented maintenance checks on weapons and equipment to ensure operational readiness.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Barista
7 Years 5 Months- Trained new baristas on beverage preparation techniques and operational procedures.
- Prepared and served high-quality beverages while maintaining cleanliness standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions accurately, providing excellent customer service experiences.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Arts
Bachelor of Science - Business Administration And Management
Skills
Operations management
Inventory management
Sales forecasting
Shrink reduction
Cash management
Team leadership
Staff training
Performance management
Customer relations
Customer service
Multitasking
Problem-solving
Timeline
Store Manager
Starbucks
01.2025 - CurrentRead More
Infantryman
United States Army National Guard
09.2019 - 09.2025Read More
Barista
Starbucks
08.2017 - 01.2025Read More
University of Houston
Bachelor of Science from Business Administration And Management
Read More
Oakton Community College
Associate of Arts
Read More