Jasper Gray
Christiansburg,VA
Summary
Detail-oriented IT intern with proven skills in equipment troubleshooting and customer service management. Committed to resolving technical issues efficiently and enhancing user satisfaction.
Overview
11
11
years of professional experience
Work History
IT Intern
Wolverine Advanced Materials LLC
Blacksburg, Virginia
01.2025 - Current
- Assisted in troubleshooting hardware and software issues for end-users.
- Supported the IT team in maintaining network infrastructure and systems.
- Collaborated with team members on various IT projects and initiatives.
- Managed inventory of IT supplies and equipment to ensure availability.
- Resolved customer service issues related to IT systems.
- Configured network settings according to specified requirements.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
Shift Leader
Five Guys
Christiansburg, VA
01.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Line cooking and prep work.
Inventory Manager
Blue ridge smoke and vapor
Wytheville, VA
10.2022 - 12.2023
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Ensured product quality and safety standards were met throughout the inventory process.
- Sales representative
Caseworker
JNM BIZ
Wytheville, VA
01.2020 - 10.2022
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Managed inventory, sale prices, and updated all systems with current pricing.
Delivery Driver
Schewel Furniture
Wytheville, VA
02.2019 - 01.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Installation of home furnishings.
Line Cook
Applebee's
Wytheville, VA
09.2018 - 02.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
Store Manager
The Vape Escape
Wytheville, VA
04.2014 - 10.2017
- Customer service, sales representative, inventory management.
Education
High School Diploma -
George Wythe High School
Wytheville, VA06-2014
Skills
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Production Reporting
- Training Assistance
- Conflict Resolution
- Team Leadership
- Cash Handling
- Operations Management
- Team Collaboration and Leadership
- Shift Scheduling
- Sales and Upselling
- Assigning Work
- Sales Reporting
- Decision-making capabilities
- Diplomatic and Fair
- Technical Support
- Problem-Solving
- Account Management
- Employee Attendance Monitoring
- Drawer Assignments
- Team Supervision
- Interpersonal Relations
- Sales expertise
- Creative Problem-Solving
- Strong verbal and written communication
- Motivational Leadership
- Client Support
- Inventory Counts
- Client Service
Timeline
IT Intern
Wolverine Advanced Materials LLC
01.2025 - Current
Shift Leader
Five Guys
01.2024 - Current
Inventory Manager
Blue ridge smoke and vapor
10.2022 - 12.2023
Caseworker
JNM BIZ
01.2020 - 10.2022
Delivery Driver
Schewel Furniture
02.2019 - 01.2020
Line Cook
Applebee's
09.2018 - 02.2019
Store Manager
The Vape Escape
04.2014 - 10.2017
High School Diploma -
George Wythe High School
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