Jasper Harmon

• Created individualized plans for clients, aligning services with their unique needs and circumstances to enhance outcomes.
• Followed up with clients to monitor progress and resolve concerns, ensuring clients remained informed and supported.
• Assessed client needs and gathered necessary documentation for disability claims.
• Provided education to clients on disability rights and benefits, empowering them with self-advocacy skills for better access to services.
• Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
• Developed positive relationships with clients, family members, caregivers, and service providers.
• Collaborated with community resources to provide additional support services for clients.
• Maintained detailed case notes and documentation in client management systems.
• Maintained accurate documentation of all case activities according to agency policies and procedures.

• Monitored and conveyed critical patient information to healthcare staff, optimizing treatment planning and care delivery.
• Determined need for special assessment activities for complex cases, effectively handling care plans.
• Maintained comprehensive records of services performed and patient conditions using company software and databases.
• Cultivated strong relationships with clients, providing emotional support and enhancing overall care experience.

Hamilton County job and family services is a department that offers multi-service including
children services/CPS, finger printing, benefits, and DNA testing.
• Initiate case studies to rule out impending or present danger in a home.
• Conduct emergency removals for children who are in harmful situations and place them
in kinship or foster placements.
• Arrange safety plans for homes.
• Complete follow up visits for families that have an active case in the system.
• Refer families to additional services that can assist them with parenting practices or
financially.

• Supported families in accessing community resources and benefits.
• Assisted clients with application processes for financial aid programs.
• Facilitated workshops on job readiness and skill development.

Greater Cincinnati Behavioral Health is a agency that specializes in mental services including
case management, counseling sessions, and intense Cognitive behavioral therapy services.
• Schedule clients medical appointments.
• Manage a case load of 40-50 clients.
• Arrange transportation for clients to meet their basic needs.
• Attend medical appointments with clients and assist them with obtaining their
medication.
• Actively work with clients who suffered from substance abuse and alcohol abuse.
• Complete weekly and bi-weekly visits with clients.
• Conduct DAF assessments with clients based on their mental health diagnosis.
• Assist clients with completing paperwork for SSI,SSDI, medical, SNAP, group home
placements, and developmental disorders.
Account Operations Specialist, Total Quality Logistic

• Conducted comprehensive assessments for clients to determine mental health needs.
• Developed individualized care plans in collaboration with clients and treatment teams.
• Coordinated referrals to community resources and support services for clients.

Total Quality Logistics is a 3pl brokerage logistics company whose purpose is to exceed the
customers’ shipping expectations 365 days a year.
• Oversaw customer integration issues.
• Assisted with developing strategies for account penetration.
• Developed and managed relationships and partnerships with customers to assist them
with shipments and deliveries.
• Mentored 23 individuals with their performance goals, work ethic, and communication.
• Headed data analytics in terms of customer billing/AR.

• Coordinated operations to streamline logistics and improve workflow efficiency.
• Managed inventory control systems to ensure accurate stock levels.
• Collaborated with team members to resolve operational issues promptly.

Crossroads Health Center’s purpose is to give honor to Jesus Christ by providing accessible,
comprehensive health care in partnership with their patients and community leading to
healthy, changed lives.
• Advocated patient care with providers and their medical staff.
• Assisted with patient check in/check outs.
• Collaborated with medical staff to assist with patient billing/insurance issues.
• Executed patient medical records scanning.
• Orchestrated medication refill request.

• Greeted visitors upon arrival, assisting with check-in and clarifying the purpose of their visits.
• Coordinated with nursing staff to process and direct patients to appropriate departments

Mercy Health’s purpose is to extend compassionate ministry of Jesus by improving the health
and well-being of communities and bring good help to those in need, especially people who are
poor, dying and underserved.
• Advocated patient care with providers and their medical staff.
• Assisted with patient check in/check outs.
• Collaborated with medical staff to assist with patient billing/insurance issues.
• Executed patient medical records scanning.
• Orchestrated medication refill request.

• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Coordinated with nursing staff to process and direct patients efficiently to appropriate departments.

Omni Medical Transportation’s purpose is to provide wheelchair and ambulance transportation
services to patients for their doctor appointments, hospitals, and more.
• Controlled medical transportation by assisting medical transporters with the pickup and
drop off locations for patients.
• Assisted with patient billing and insurance.
• Organized patient transportation based on their medical needs.
• Collaborated with other medical facilities and nursing homes to plan the appropriate
care for patients.

• Coordinated medical transportation for patients across various healthcare facilities.
• Managed communication between drivers, healthcare providers, and patients effectively.
• Scheduled and dispatched emergency and non-emergency transport services promptly.