Jasper Ishigami
General Manager I
Auburn,WA
Summary
Experienced operations and logistics professional with a strong background in operations management, industrial engineering, customs brokerage, and air operations. Proven track record in program deployment, cross-functional collaboration, and data-driven strategic planning. Subject Matter Expert (SME) in internal UPS systems with hands-on leadership in managing projects, streamlining operations, and driving growth through efficiencies. Adept at strategic communications across domestic and international business units, with expertise in operations management including labor relations, volume forecasting, and compliance. Demonstrated success in enhancing customer satisfaction, scaling operations and leading diverse teams.
Overview
5
5
years of professional experience
1
1
Language
Work History
General Manager
UPS Supply Chain Solutions
Auburn, WA
09.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Talent Development: High-performing teams through forecasting, targeted development goals and financial literally in alignment with organizational objectives .
- Operating Profit Margin: Optimized OPM efficiency through vendor negotiations, expenditure/inventory control and steam-lined protocols.
- Strategic Planning: Developed and executed plans for increased productivity, profitability, and business growth.
Geographical Industrial Engineer I
UPS Supply Chain Solutions
I, California
01.2022 - 09.2024
- Internal Systems SME: Import/Export Clearance, CampusShip, Emcon 2000, CORA/GTSNGS, PKGS Tools, FGV, ActSys/PRTS, WWEF (Tundra), etc.
- Program Management & Deployment: Zebra Gateway (PosiTrak) Deployment, NAAF OneSource Caterpillar Export Project, DOMO/Palentir Dashboard Project, and Zebra CORA Push-to-Talk Deployment.
- Multi-Level Communications: Division level presentation, General/Operations Manager reviews, communications with International/Domestics business units.
- Data/Access Management: SCS Tundra Admin, E2K Access Management, NAAF PKG Data Management, Email DL & MS Teams Admin.
- Strategic Planning & Analysis: Division/Region level forecasting ensuring business plans are met and aligned with organizational goals.
Air Operations Specialist
UPS Supply Chain Solutions
Inglewood, California
11.2020 - 01.2021
- Oversaw AM/PM Office Operations: Ensured UPS record retention and service center checklist compliance and completion including audits with 8 indirect reports.
- Staffed & Managed Office Operations: Coordinated staffing in a union and non-union employee environment.
- Maintained & Recorded Business Transactions: Accurately and comprehensively developed a system process for AP/AR operations.
- Developed & Implemented Office Operations Tool: Resulted in responsibilities completions 20% quicker, improved milestone visibility and end-to-end service.
- Earned/Improved Customer Satisfaction & Business: Alcon Vision Inc, Seagate Technologies, and TE Connectivity experienced increased volumes and revenue.
Education
Bachelor of Science - Omputer Science And Program
University of Colorado At Colorado Springs
Colorado Springs, CO 05.2001 -
High School Diploma -
President Theodore Roosevelt Hight School
Honolulu, HI07.2011
Skills
Operations Management
Project management
Analytics & Reports
MS Suite (Excel, Word, Power Point)
Financial Management
Labor Relations
Accomplishments
UPS General Manager:
- YOY Revenue and Profit Margin growth against plan and historical losses.
- Customer acquisitions and growth including Stryker Medical, DF Plasma and General Dynamics alongside 2 - Customer First awards.
- Talent Cultivation recognition of 3 - People Led awards.
UPS Geographical IE:
- Increased Reweigh Revenue from 20% to 90% - Los Angeles
- Division overall performance increased from 5th to 2nd in US NAAF.
- Developed & Launched Multiple projects and initiatives.
UPS Air Freight Specialist:
- Service Center Visibility Champion
- No primary on any audit responsibilities .
- Revised/Developed new Operational Guidelines
UPS Customs Broker - Top Performer:
- BOSS - Classified 20%+ of all line entries
- TCIP OCR Award Recipient
- 100% accuracy in clearance quantity, timely clearance, and compliant with PGA and company regulations
Timeline
General Manager
UPS Supply Chain Solutions
09.2024 - Current
Geographical Industrial Engineer I
UPS Supply Chain Solutions
01.2022 - 09.2024
Air Operations Specialist
UPS Supply Chain Solutions
11.2020 - 01.2021
Bachelor of Science - Omputer Science And Program
University of Colorado At Colorado Springs
05.2001 -
High School Diploma -
President Theodore Roosevelt Hight School
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