Jasrielle V. Blade
Cleveland,Ohio
Summary
Hardworking, energetic self-starter looking to use my diverse customer service skills to better a department with a growing company.
Overview
13
13
years of professional experience
Work History
Operations Agent
Southwest Airlines
11.2022 - 10.2024
- Operating the jet bridge to assist passengers stepping on and off the aircraft.
- Enhanced customer satisfaction with answering questions regarding flight times and destinations
- Scanning boarding passes so that passengers could board the aircraft to their destinations.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
Circulation Supervisor
Cuyahoga County Public Library
01.2017 - 02.2020
- Supervises the circulation department managing three clerks
- Maintain supplies and supply orders for the branch
- Excel spreadsheets with banking information
- Cash register transactions
- Approving timecards along with vacation request
- Maintain records of fines and fees, prepares bank deposits
- Prepared branch circulation reports
- Handling phone calls for branch locations
Clerk
Cleveland Public Library
07.2013 - 12.2016
- Maintains a safe work environment
- Performs clerical tasks including copying, sorting, handling correspondence, filing, word processing, answering the telephone using good telephone etiquette, maintaining office equipment and recording statistics of work performed
- Issues and replaces library cards, cataloged magazines, checks patron records for requested materials and reserve materials and for fines and fees
- Generates reports for cash receipts on a predetermined schedule
- Charges and discharges materials and routes materials
Materials Processing Technician
Cleveland Public Library
02.2012 - 07.2013
- Processed catalogued library materials including applying dust jackets, labels, and security strips, and repackaging library materials into suitable circulating containers
- Sorted book trucks and moved them to designated areas
- Sorted and packed non-book material for shipment to library agencies
- Transferred processed materials to the shipping department
- Packed and unpacked commercial bindery materials
Education
High School Diploma -
Aspinwall Christian Academy
Cleveland, Ohio01.2007
Skills
- Lean principles
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Conflict Resolution
- Professionalism
- Safety oversight
- Incident Reporting
- Time management abilities
- Adaptability
- Problem-solving aptitude
References
- Pasha Moncrief-Robinson, Mem-Nott Branch Manager, (216)704-9740
- Maria Russell, Materials Processing, (216)297-6841
- Otis Howell, Cleveland Fire, (216)551-7711
Timeline
Operations Agent
Southwest Airlines
11.2022 - 10.2024
Circulation Supervisor
Cuyahoga County Public Library
01.2017 - 02.2020
Clerk
Cleveland Public Library
07.2013 - 12.2016
Materials Processing Technician
Cleveland Public Library
02.2012 - 07.2013
High School Diploma -
Aspinwall Christian Academy