Andrea Washington
Tylertown,MS
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Customer service ISG
Maximus (Capital Bridge)
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Wing Rounder
Sanderson Farm Inc
07.2018 - 07.2019
- Cut meat efficiently by breaking product down into sub-primal and retail cuts
- Complied with federal, state, and local sanitation regulations and department procedures
- Followed emergency procedures in event of workplace accidents
Sales Associate
Walmart
04.2017 - 05.2018
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Loaded and unloaded delivery vehicles to maintain inventory.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Sales Associate
Citi Trends
03.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Business Administration
Jones County Junior College Ellisville, MS
Ellisville, MS08.2022
High school DIPLOMA -
Tylertown High School
05.2015
Skills
- Multitasking and Prioritization
- Issue and Complaint Resolution
- DE-escalation Techniques
- Complaint resolution
- Verbal and Written Communication
- Friendly and Outgoing
- Call center experience
- Critical Thinking
- Active Listening
- Data Entry
- Work Ethic and Integrity
- Money Handling
- Cash handling and management
- Microsoft Office
- type 40 WPM
Timeline
Customer service ISG
Maximus (Capital Bridge)
10.2019 - Current
Wing Rounder
Sanderson Farm Inc
07.2018 - 07.2019
Sales Associate
Walmart
04.2017 - 05.2018
Sales Associate
Citi Trends
03.2017 - 04.2019
Associate of Arts - Business Administration
Jones County Junior College Ellisville, MS
High school DIPLOMA -
Tylertown High School
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