Summary
Overview
Work History
Education
Skills
Relocating
Timeline
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Jassmin Gonzalez

Las Cruces,NM

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Skilled in solving complicated issues and making proactive operational changes. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Retail Manager

Sports Accessories Inc.
Las Cruces, NM
01.2019 - 08.2022
  • Warmly welcomed 20-30 or more customers per shift.
  • Kindly answered multi-line phone lines daily, facilitated over 20+ calls with multiple university organizations, customers, and vendors.
  • Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, and shift procedures to improve efficiency.
  • Assisted and created custom screen print, embroidery, and signage orders for New Mexico State University’s academic/athletic departments, City of Las Cruces, local non-profit organizations, and local businesses.
  • Liaised between 3 production departments to deliver all custom orders ahead of schedule.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean, adequately stocked and organized store by streamlining daily operations.
  • Curated displays of rotating seasonal clothing and accessories for retail shopfront.
  • Worked alongside the owner of the company to plan, organize, and direct university booth sales for all sporting events.
  • Executed record filing system to improve document organization and management.
  • Updated and maintained online retail website while completing routine updates and upgrades to the in-store POS system.
  • Precisely handled two different processing systems that included credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow daily.
  • Prepared quarterly licensing reports for all university licensed products.
  • Implemented new strategies to allow the business to stay organized as well as proficient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.

Retail Store Manager

Organ Mountain Outfitters
Las Cruces, NM
09.2017 - 01.2019
  • Greeted all customers cheerfully, offering assistance while promoting products and sales.
  • Ensured that store culture represented its commitment to its community, donating over 175,000 meals
  • Fulfilled all in store and online orders in a timely manner.
  • Reviewed reports of sales and operations to effectively control store inventory and production.
  • Monitored and received shipments to ensure product was ready for production daily.
  • Managed store organization, maintenance and purchasing functions.
  • Performed interviews, hired, and trained associates with successful work strategies and detailed product knowledge.
  • Provided great customer service experience for all customers upon arrival
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Education

Hotel, Restaurant, Tourism Management

New Mexico State University
Las Cruces, NM
12.2017

High School Diploma -

Centennial High School
Las Cruces, NM
05.2015

Skills

  • Bilingual
  • Detail Oriented
  • Decision Making
  • Strong Work Ethic
  • Communication Skills
  • Leadership Skills
  • Excellent Customer Service
  • Proficient in Microsoft Office/Mac Computers
  • Efficient Data Entry
  • Team and Independent Worker
  • Inventory Tracking and Management
  • Multi-Line Telephone Systems
  • Administrative Management

Relocating

Moving to the state of Texas seeking for better and bigger opportunities.

Timeline

Retail Manager

Sports Accessories Inc.
01.2019 - 08.2022

Retail Store Manager

Organ Mountain Outfitters
09.2017 - 01.2019

Hotel, Restaurant, Tourism Management

New Mexico State University

High School Diploma -

Centennial High School

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Jassmin Gonzalez