Jassmine Mora
St. Cloud,FL
Summary
Dynamic retail professional with extensive experience at Family Dollar, excelling in team leadership and customer service. Proven track record in inventory management and sales strategies, enhancing store performance and customer satisfaction. Adept at staff training and scheduling, fostering a collaborative environment that drives results and optimizes operations.
Diligent Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Holding Store Manager
Family Dollar
11.2024 - 01.2025
- Optimized store layout for improved visual merchandising, resulting in increased foot traffic and sales conversions.
- Managed employee scheduling efficiently while accommodating individual needs without compromising productivity or coverage during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
Server/Cook's Assistant
Bonnie Lee's Fried Chicken
01.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Save A LOT
05.2016 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Head Line Cook /Dietary Aide
Solaris Nursing Home
03.2019 - 06.2020
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained a clean and safe kitchen environment, adhering to strict sanitation guidelines.
- Provided support during staff shortages or unexpected absences, demonstrating adaptability and strong teamwork skills.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
Education
High School Diploma -
St. Cloud High School
St. Cloud, FL05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff management
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Inventory management
- Multitasking
- Schematics
- Opening and Closing the Store
Languages
English
Native or Bilingual
Spanish
Professional Working
Sign Language
Full Professional
Timeline
Holding Store Manager
Family Dollar
11.2024 - 01.2025
Assistant Manager
Family Dollar
05.2022 - Current
Server/Cook's Assistant
Bonnie Lee's Fried Chicken
01.2020 - 03.2021
Head Line Cook /Dietary Aide
Solaris Nursing Home
03.2019 - 06.2020
Assistant Manager
Save A LOT
05.2016 - 09.2020
High School Diploma -
St. Cloud High School
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