Jastina Dumon
Colorado Springs,CO
Summary
Customer service worker offering many years exceeding customer expectations by providing outstanding service. Expert in multitasking, effective communication, and problem solving. Consistently striving to make the workplace a fun and safe environment for workers and customers.
Overview
6
6
years of professional experience
Work History
Bartender
SSP America
06.2022 - Current
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within a fast-paced environment.
FOH Manager
Big Jerk Caribbean
03.2021 - 12.2021
- Assisted in opening second location.
- Responsible for hiring and training of new employees.
- Assisted in payroll and distributing paychecks to employees.
- Created and posted weekly schedules.
- Managed inventory/stock and ordering of items.
- Collected and organized work logs and employee files.
- Trained in wide range of positions; hostess, cashier, server, bartender, busser, and kitchen expo.
Assistant Manager/Cashier
Big Jerk Caribbean
04.2018 - 12.2020
- Provided a positive customer experience with fair, friendly, and courteous service.
- Resolved customer issues and answered questions.
- Processed cash/card transactions as well as returns/refunds.
- Assisted in training of new employees.
- Maintained a safe and clean work environment.
Education
High School Diploma -
Mesa Ridge High School
Colorado Springs, CO05.2014
Skills
- General Management
- Strong Multitasking
- Customer Service
- Highly Reliable
- Problem Solving
- Interpersonal Communication Skills
Timeline
Bartender
SSP America
06.2022 - Current
FOH Manager
Big Jerk Caribbean
03.2021 - 12.2021
Assistant Manager/Cashier
Big Jerk Caribbean
04.2018 - 12.2020
High School Diploma -
Mesa Ridge High School