Jasymn Chandler-Jackson
Chicago,IL
Summary
Customer-focused administrative professional with a strong record of front-line service, accurate record keeping, and multi-tasking in fast-paced, high-volume environments. Skilled at greeting and guiding customers, managing schedules, resolving inquiries, and maintaining precise documentation in electronic systems. Eager to bring strong communication, organization, and problem-solving skills to a Patient Service Representative role supporting Howard Brown Health's patients and mission.
Overview
11
11
years of professional experience
Work History
Inventory Lead
Boxtrot LLC
Chicago, IL
01.2024 - Current
- Maintain accurate records in electronic tracking systems, keeping information organized, current, and audit-ready.
- Coordinate daily workflow and communicate task updates with team members to keep operations running efficiently.
- Monitor incoming and outgoing inventory, supporting basic tracking processes.
- Respond to internal requests and resolve discrepancies promptly, applying strong attention to detail and follow-through.
Ramp Agent Supervisor
United Airlines
Chicago, IL
07.2020 - 01.2024
- Supervised daily operations and coordinated schedules for a team of 20–30 employees, ensuring smooth, timely workflow.
- Served as the primary point of contact for internal departments and the public, greeting and directing individuals and resolving issues professionally.
- Prepared reports and maintained accurate records using Microsoft Office and internal data systems.
- Handled time-sensitive requests under pressure, ensuring all tasks were completed accurately and on schedule.
Lead Ramp Agent
Menzies Aviation
Chicago, IL
01.2017 - 07.2020
- Led team operations to ensure timely, accurate execution of daily responsibilities.
- Proactively resolved operational issues by facilitating clear communication between team members and representatives.
- Reduced workplace injuries by conducting regular safety meetings and reinforcing compliance with company policies.
Swim Instructor / Lifeguard
YMCA
Chicago, IL
05.2015 - 01.2017
- Instructed swim lessons for various skill levels, ensuring safety and engagement.
- Provided direct customer service to members and families, building trusting relationships through open, friendly communication.
- Maintained CPR, First Aid, and AED certifications, staying prepared to respond to emergencies.
Education
High School Diploma - Business Finance / Accounting
Simeon Career Academy
Chicago, IL06.2015
Skills
- Front Desk / Customer Service
- Scheduling & Coordination
- Electronic Records / Data Entry
- Multi-Line Phone & Messaging
- Document Processing
- Conflict Resolution
- Cross-Team Communication
- High-Volume Multi-Tasking
- General Computer Literacy / Microsoft
- Policy & Safety Compliance
Timeline
Inventory Lead
Boxtrot LLC
01.2024 - Current
Ramp Agent Supervisor
United Airlines
07.2020 - 01.2024
Lead Ramp Agent
Menzies Aviation
01.2017 - 07.2020
Swim Instructor / Lifeguard
YMCA
05.2015 - 01.2017
High School Diploma - Business Finance / Accounting
Simeon Career Academy