Jaszmine Gaynor
Ruskin
Summary
Dedicated Healthcare and Customer Service professional with extensive experience delivering compassionate member support, resolving complex inquiries, and coordinating care to improve outcomes. Committed to providing high-quality service, advocating for members and contributing to organizational goals through accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Publix Super Markets, Inc
FL, United States
08.2024 - Current
- Greeted customers and provided prompt, courteous assistance at registers, service desk, and sales floors, enhancing customer satisfaction and experience.
- Operated point-of-sale systems to accurately process purchases, returns, exchanges, coupons, and gift cards, ensuring seamless transactions and customer trust.
- Assisted in training new associates on customer service protocols and store policies.
Healthcare Advocate
Conduent
FL, United States
11.2023 - 06.2024
- Coordinated care by connecting members with primary care providers, specialists, pharmacies, and case management services tailored to individual healthcare needs.
- Resolved complex member inquiries by researching accounts and coordinating with providers and internal departments to ensure timely and effective issue resolution.
- Assisted 80-100 members daily via phone and e-mail, delivering accurate information on health insurance benefits, eligibility, claims, billing, and provider networks to enhance member understanding.
Patient Care Representative
AltMed FL, LLC
FL, United States
12.2018 - 03.2020
- Liaised between patients, caregivers, and providers to facilitate communication on care actions.
- Addressed patient queries on referrals and processes to ensure access to necessary medications for care plans.
- Maintained confidentiality of patient data to safeguard health information.
Contractor
Gale Healthcare
FL, United States
12.2017 - 12.2018
- Managed the full-cycle recruitment process for registered nurses (RNs), licensed practical nurses (LPNs), certified nursing assistants (CNAs), and allied healthcare professionals across multiple healthcare settings.
- Sourced qualified candidates through job boards, social media, and employee referrals, enhancing talent pool diversity.
- Conducted candidate screenings, interviews, credential verification, and reference checks to ensure alignment with role requirements.
- Coordinated interviews between candidates and hiring agencies, facilitating efficient recruitment and onboarding process.
Education
High School Diploma -
C. Leon King High School
Tampa, FL05-2017
Skills
- CRM Software
- Call resolution metrics
- Data Entry Accuracy
- Account management
- Customer relationship management
- Product solutions
- HIPAA compliance
- Interpersonal Skills
Timeline
Customer Service Associate
Publix Super Markets, Inc
08.2024 - Current
Healthcare Advocate
Conduent
11.2023 - 06.2024
Patient Care Representative
AltMed FL, LLC
12.2018 - 03.2020
Contractor
Gale Healthcare
12.2017 - 12.2018
High School Diploma -
C. Leon King High School