Jatavia Cannon
Detroit,MI
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
33600 Mound Rd, Sterling Heights, MI 48310
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Hampton Inn Suites
9000 Enterprise Dr, Allen Park, MI 48101
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Caregiver
Brighton Manor
Brighton, MI
01.2021 - 07.2023
- Provided timely medication administration and monitored side effects, ensuring optimal health outcomes for patients.
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Facilitated transportation services for medical appointments or errands, enabling patients to maintain independence outside the home setting.
- Assisted in maintaining a safe and clean environment for patients, ensuring a comfortable and pleasant atmosphere.
- Enhanced patient well-being by providing compassionate and attentive care to individuals with various medical conditions.
- Successfully managed time and priorities to ensure all patients received appropriate care and attention throughout each shift.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Production Line Worker
Dakkota Intergrated Systems
5905 Vandyke Ave, Detroit MI 48213
02.2022 - 01.2023
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Inspected extruded product for appearance and size defects according to specifications.
- Packaged and labeled products using automated equipment.
Education
High School Diploma -
Southeastern High School
3030 Fairview St, Detroit, MI 4821406-2019
Skills
- Customer engagement
- Optimistic mindset
- Customer service
- Critical thinking
- Data entry
- Active listening
Timeline
Delivery Driver
Amazon
09.2024 - Current
Customer Service Representative
Hampton Inn Suites
08.2022 - 09.2024
Production Line Worker
Dakkota Intergrated Systems
02.2022 - 01.2023
Assistant Caregiver
Brighton Manor
01.2021 - 07.2023
High School Diploma -
Southeastern High School