Jate Serate
Washingtonville,NEW YORK
Summary
Accomplished Airline Customer Service Agent with a proven track record at Breeze Airway as well as Allegiant Air, enhancing customer satisfaction through expert reservation management and exceptional problem-solving skills. Demonstrated ability to maintain composure under stress, ensuring compliance with airline policies and safety regulations. Skilled in fostering positive customer relations, contributing to a significant improvement in service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Airline Customer Service Agent
Breeze Airway
New Windsor, NY
06.2024 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Airline Customer Service Agent
Allegiant Air
New Windsor, NY
06.2024 - Current
- Check-in:Assist passengers with check-in procedures, ticketing, and baggage handling
- Boarding: Escort passengers to the boarding gate, issue boarding passes, and assist passengers with boarding, including those with special needs
- Information: Provide accurate information about flight schedules, delays, and cancellations
- Issues: Resolve passenger issues and complaints in a professional manner
- Safety:Ensure compliance with airline policies and safety regulations, and assist in maintaining a secure airport environment
Duty Free Associate
Hudson News
New Windsor, NY
06.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Airport Customer Service Agent
ERMC
New Windsor, NY
10.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate Of Applied Science - Psychology
Touro College
New York, NY06.2012
Skills
- Reservation Management
- Airline Policies
- Baggage handling
- Cultural Awareness
- Stress Tolerance
- Customer Relations
- Problem-Solving
- Detail Oriented
- Boarding Pass Assignment
- Customer Documentation Review
- Data Entry
- Regulatory Compliance
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Airline Customer Service Agent
Breeze Airway
06.2024 - Current
Airline Customer Service Agent
Allegiant Air
06.2024 - Current
Duty Free Associate
Hudson News
06.2024 - Current
Airport Customer Service Agent
ERMC
10.2022 - Current
Associate Of Applied Science - Psychology
Touro College