Jatera Robinson
Orlando,FL
Overview
7
7
years of professional experience
Work History
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
Lake Mary
04.2024 - Current
- Assisted with patient intake and medical history documentation to ensure accurate records.
- Supported dermatological procedures by preparing treatment rooms and sterilizing instruments.
- Educated patients on skincare products and post-treatment care for optimal recovery outcomes.
- Collaborated with healthcare providers to streamline patient flow and enhance service delivery.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepare and inform patients of MOHS Surgery.
Lead Medical Assistant
Mid Florida Dermatology & Plastic Surgery
10.2021 - Current
- Electronically sending patients prescriptions
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
Apple Credit Specialist
Concentrix
Orlando
07.2020 - 07.2021
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
Customer Service Rep.
Teleperformance
05.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Assistant
Concentrix
Orlando
11.2018 - 05.2019
- Answering phone calls, setting up meetings, assisting customers with apple product issues, and filing.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Ensured accurate billing procedures by diligently reviewing charges, processing payments, and generating detailed invoices upon checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
Timeline
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
04.2024 - Current
Lead Medical Assistant
Mid Florida Dermatology & Plastic Surgery
10.2021 - Current
Apple Credit Specialist
Concentrix
07.2020 - 07.2021
Customer Service Rep.
Teleperformance
05.2019 - 07.2020
Front Desk Assistant
Concentrix
11.2018 - 05.2019