Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jateria Matlock

Nashville,TN

Summary

Dynamic customer service professional with proven expertise at Tmobile, adept at resolving disputes and enhancing customer satisfaction. Skilled in data entry and collections processing, I leverage critical thinking and active listening to drive sales growth and maintain high-quality standards. Committed to delivering exceptional service and fostering strong customer relationships.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative

Tmobile
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.

Data Entry Clerk

Aegis Sciences
Nashville, TN
06.2020 - 02.2023
  • Performed data entry tasks accurately while ensuring procedural compliance.
  • Checked and organized input data against original documents to maintain quality control.
  • Saved scanned documents in database for reliable record-keeping of vital information.
  • Enhanced efficiency through meticulous handling of data processing tasks.

Education

Health And Wellness

Cane Ridge High
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Collections processing
  • Billing procedures

Timeline

Data Entry Clerk

Aegis Sciences
06.2020 - 02.2023

Customer Service Representative

Tmobile

Health And Wellness

Cane Ridge High
Jateria Matlock