Jaterika Crowder
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Dallas Area Rapid Transit, Dart
Dallas, TX
06.2020 - Current
- Establish and maintain working relationships with new and existing clients
- Conduct performance evaluations
- Coach and mentor team on efficient and effective processes
- Facilitates individual and team development
- Develops successful resolutions for issues that arose during field operations
- Completes projects milestones on time by keeping team members on task and operating with efficiency.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
Bus Operator
Dallas Area Rapid Transit, Dart
Dallas, TX
11.2014 - 06.2020
- Carry out daily condition checks on buses that are to be driven
- Follow strict procedures relating to any breakdowns, accidents, and emergencies
- Transport passengers with disabilities in a respectful and helpful manner
- Assess major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
Education
MBA -
Texas Woman’s University
Denton, TX2020
Bachelor of Science - Health Studies-Community Health
Texas Woman’s University
Denton, TX2018
Skills
- Strong Organizational Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Analytical Problem-Solving
- Verbal and written communication
- Effective Time Management
- Critical thinker
- Schedule coordination
- Job site management
- Decision-making
- Safety oversight
- Teambuilding
- Customer service
- Multitasking
- Coaching and mentoring
- Milestone tracking
- Strategic planning
- Relationship building
- Task prioritization
- Advanced problem solving
- Supervision and leadership
Timeline
Supervisor of Operations
Dallas Area Rapid Transit, Dart
06.2020 - Current
Bus Operator
Dallas Area Rapid Transit, Dart
11.2014 - 06.2020
MBA -
Texas Woman’s University
Bachelor of Science - Health Studies-Community Health
Texas Woman’s University