Jatheline Brazoban
New York,NY
Summary
Experienced healthcare administrative professional with over seven years of hands-on experience in medical reception, patient coordination, and clinical support. Skilled in managing appointment scheduling, navigating patient care workflows, verifying insurance, assisting with billing, and supporting providers during procedures. Known for delivering excellent patient service, maintaining efficient office operations, and communicating effectively in fast-paced medical environments.
Overview
4
4
years of professional experience
Work History
Patient Navigator
Tru Medical
Brooklyn, NY
11.2023 - Current
- Delivered empathetic and effective patient assistance via phone, email, and chat.
- Assisted patients in scheduling, rescheduling, and canceling appointments.
- Oversaw patient records, maintaining precision and confidentiality of sensitive data across various departments.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Assistant/Receptionist
Newtown Gastroenterology
Elmhurst, NY
02.2023 - 10.2023
- Obtained client medical history, medication information, symptoms, allergies, and vitals.
- Assisted in the preparation and recovery of patients undergoing anesthesia for gastrointestinal procedures
- Monitored patient progress and recovery post-anesthesia through regular vital checks.
- Facilitated communication by translating English to Spanish for healthcare staff.
- Maintained up-to-date and precise patient medical records.
Medical Assistant/Receptionist
AFC Urgent Care
Brooklyn, NY
08.2021 - 01.2023
- Managed patient appointments, including scheduling, check-in, and check-out.
- Ensured accuracy of patient insurance, demographic, and health history information.
- Managed front desk operations to enhance patient experience.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
Education
Bachelors - Health Sciences
CUNY York College
Jamaica, NY07.2025
High School Diploma -
Williamsburg Charter High School
Brooklyn, NY06.2019
Skills
- Medical Records and Clinical Documentation
- Medical Translation and Treatment Documentation
- HIPAA compliance
- Patient scheduling
- Patient check-in and check-out
- Appointment management
- Billing support
- Excellent customer service & communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Navigator
Tru Medical
11.2023 - Current
Medical Assistant/Receptionist
Newtown Gastroenterology
02.2023 - 10.2023
Medical Assistant/Receptionist
AFC Urgent Care
08.2021 - 01.2023
Bachelors - Health Sciences
CUNY York College
High School Diploma -
Williamsburg Charter High School