Jatinder Dhillon
Sacramento,CA
Overview
22
22
years of professional experience
Work History
CSR, Sales
Chevron
03.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
ASSISTANT SUPERVISOR / PARTS AND REPARS
Legend Transportation
01.2024 - 03.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- INSPECTION TRUCKS
- FEDREL DOCUMENTS
Transportation Dispatcher
BASE TRUCKING INC
05.2012 - 11.2021
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Truck Driver
Legend Transportation
02.2006 - 04.2012
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Service Representative
AM.PM
05.2003 - 10.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Material Handler Team Lead
TELEPLAN
10.2002 - 09.2005
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
Education
DIPLOMA - DATABASE ORICALE 8i, JAVA SCRIPTS,VISUAL BASIC 6 P
APTECH COMPUTER EDUCATION
APTECH10.2001
Bachelor of Arts - Political Science,WORLD HISTORY,
SGGS KHALSA COLLAGE
PUNJAB INDIA04.2000
GED -
BP HIGH SCHOOL
PUNJAB INDIA03.1996
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
DANCE,BOOK READING,WRITING POEMS
LANGUAGE
1.ENGLISH
2.HINDI
3.PUNJABI
NOTE: KNOW READING ,WRITING ,LISTNING
Languages
English
Professional Working
Timeline
CSR, Sales
Chevron
03.2024 - Current
ASSISTANT SUPERVISOR / PARTS AND REPARS
Legend Transportation
01.2024 - 03.2024
Transportation Dispatcher
BASE TRUCKING INC
05.2012 - 11.2021
Truck Driver
Legend Transportation
02.2006 - 04.2012
Customer Service Representative
AM.PM
05.2003 - 10.2005
Material Handler Team Lead
TELEPLAN
10.2002 - 09.2005
DIPLOMA - DATABASE ORICALE 8i, JAVA SCRIPTS,VISUAL BASIC 6 P
APTECH COMPUTER EDUCATION
Bachelor of Arts - Political Science,WORLD HISTORY,
SGGS KHALSA COLLAGE
GED -
BP HIGH SCHOOL