Jatiyah Goodin
Atlanta,GA
Summary
Polished and detail-oriented Leasing Professional with a proven ability to transform online inquiries into successful property tours, leases, and enduring resident relationships. Committed to delivering exceptional customer satisfaction and fostering collaborative teamwork, I am eager to leverage this opportunity to further advance my expertise in property management and market analysis. My objective is to positively contribute to a thriving team, drive occupancy rates, and enhance the overall value of the properties under my stewardship.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Stillhouse Vinings- Grayco Partners
Atlanta
01.2023 - Current
- Conduct market surveys to analyze competitive landscapes and assess demand fluctuations.
- Facilitate property tours, actively listening to prospective residents to pair them with the most suitable apartments.
- Leverage social media platforms to enhance communication and community visibility.
- Cultivate and maintain rapport with residents to gather insights for property improvements; collaborate with the Property Manager to implement effective changes based on feedback.
- Organize and execute resident events, fostering community engagement and enhancing resident satisfaction.
- Perform unit walk-throughs for new residents to ensure their apartments meet expectations, submit necessary maintenance requests, and prepare welcome gifts to create a memorable move-in experience; conduct move-out walk-throughs with departing residents to document any damages and ensure a smooth transition.
- Compile and present nightly reports detailing traffic numbers, leases, notices, and occupancy metrics.
Hotel Front Desk Agent
Hyatt Place
Atlanta, GA
01.2022 - 01.2023
- Welcomed and assisted guests with check-in and check-out processes, both in-person and over-the-phone reservations, ensuring a smooth and friendly experience.
- Addressed guest inquiries and concerns promptly, contributing to high levels of satisfaction and positive online reviews.
- Maintained accurate records of reservations and guest information
Design Consult
Closets By Design
Atlanta, GA
01.2019 - 01.2022
- Conducted detailed consultations with clients to comprehend their needs and preferences, providing customized renderings that accurately reflected their specifications and facilitating the sales process.
- Collaborated with installation teams to ensure that projects adhere to quality standards and meet client expectations, significantly enhancing customer satisfaction.
- Nurtured strong client relationships through effective communication and follow-up, leading to repeat business and valuable referrals.
Skills
- Fair Housing Laws
- Market Research & Social Media Management
- Project Management
- Microsoft Office
- Microsoft Excel
- Entrata
- RealPage/OneSite
- BlueMoon
References
References available upon request
Timeline
Leasing Professional
Stillhouse Vinings- Grayco Partners
01.2023 - Current
Hotel Front Desk Agent
Hyatt Place
01.2022 - 01.2023
Design Consult
Closets By Design
01.2019 - 01.2022
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