JaToni White
Charlotte,NC
Summary
Customer Enrollment Specialist with 9+ years of experience in customer relations and service excellence. Proficient in CRM, cross-selling, and HIPAA compliance, with a deep understanding of medical terminology and coding systems like ICD-10 and HCPCS. Passionate about leveraging advanced digital marketing and team collaboration skills to drive customer satisfaction and business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Enrollment Specialist
Home Care Delivered
04.2021 - Current
- Coordinate customer enrollments, ensuring accurate data entry and timely processing, boosting satisfaction
- Resolve customer issues promptly, maintaining high service standards and fostering positive client relationships
- Utilize CRM software to track interactions with customers, ensuring accurate records for future reference
- Engage in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Maintain extensive knowledge of company products to recommend items aligned with customer needs
- Understanding of medical terminology, anatomy, and physiology
- Proficiency in coding systems like ICD-10, and HCPCS
- Facilitate smooth enrollment processes, handle customer service, and manage data entry
- Knowledge of health insurance and relevant regulations like HIPAA.
Flight Attendants
Pacific Southwest Airlines
08.2015 - 03.2021
- Adapted to schedule changes and delays, maintaining a positive attitude and ensuring passenger satisfaction
- Conducted pre-flight safety checks and adhered to FAA regulations, ensuring a safe cabin environment
- Handled medical emergencies calmly and competently, liaising with cockpit crew as needed
- Provided exceptional in-flight service, enhancing passenger satisfaction and addressing individual needs
- Collaborated with crew members to deliver seamless travel experiences on domestic and international flights
- Ensured passenger safety and comfort on flights, delivering exceptional service
- Managed in-flight emergencies, boosting customer satisfaction scores
- Streamlined in-flight service procedures, enhancing passenger satisfaction and reducing service time
- Implemented efficient cabin management techniques
- Meticulously executed pre-flight safety protocols, ensuring full compliance with FAA regulations
- Maintained impeccable safety records throughout tenure
- Developed and led passenger comfort initiatives, addressing individual needs and creating a welcoming atmosphere
- Resolved complex passenger issues
- Fostered seamless teamwork among crew members, optimizing flight operations
- Coordinated with ground staff to enhance overall travel experience
- Proposed and implemented new in-flight service ideas, elevating the airline's competitive edge
- Contributed to the development of customer-centric policies.
Dental Assistant
United States Air Force Reserve
01.2013 - 04.2018
- Assisted dentists in procedures, ensuring patient comfort and efficient workflow
- Managed patient records and scheduled appointments, enhancing clinic organization
- Sterilized instruments and maintained hygiene standards, reducing infection rates
- Educated patients on oral hygiene, improving their dental health outcomes
- Collaborated with team members to streamline operations, resulting in better patient care
- Optimized dental procedures through data-driven analysis, enhancing patient care and operational efficiency in the Air Force Reserve clinic
- Streamlined appointment scheduling system, drastically reducing wait times and boosting patient satisfaction in high-pressure military environment.
Education
Technical certification -
Fort Sam Houston Technical School
Fort Sam05.2013
High school diploma -
Rocky River High School
Charlotte06.2012
Skills
- CRM
- Cross-selling
- HIPAA
- ICD-10
- HCPCS
- Data entry
- Customer relations
- Digital Marketing
- Team Collaboration
- Customer Service
- Emergency Response
- Efficiency Optimization
- Safety Procedures
- Conflict Resolution
- Data Management
- Communication Skills
- Leadership
- Critical Thinking
- Time Management
- Problem Solving
Certification
- Certified X-ray technician
- Six Sigma Green Belt
- Google Project Management
- Google Digital Marketing & E-commerce
Militaryaccomplishments
- National Defense Service Medal
- Global War on Terrorism Service Medal
- AF Training Ribbon
Timeline
Customer Enrollment Specialist
Home Care Delivered
04.2021 - Current
Flight Attendants
Pacific Southwest Airlines
08.2015 - 03.2021
Dental Assistant
United States Air Force Reserve
01.2013 - 04.2018
High school diploma -
Rocky River High School
- Certified X-ray technician
- Six Sigma Green Belt
- Google Project Management
- Google Digital Marketing & E-commerce
Technical certification -
Fort Sam Houston Technical School
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