Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Kimeise Ogboh

Dallas,Texas

Summary

Self-driven General Studies major with a concentration in Business and Computer Science with experience in result-driven management with 4 years of proven problem-solving. Adapt at scheduling project tasks, monitoring progress, preparing cost estimates, and allocating resources to team members. using independent decision-making skills and sound judgment to positively impact company success. Seeking an entry-level position with a keen interest in Organization Change Management Consulting

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Enrollment Specialist

Zion Captial
02.2023 - Current
  • Implementation of marketing directives, campaigns, and sales best practices to engage clients, increase market exposure, client acquisition, client retention, increasing sales by 41% by virtue of strong relationship development.
  • Interacted with 15+ high value clients and fostered relations with in-depth knowledge of service catalog to discover what met their needs.
  • Communicated progress and roadblocks to stakeholders and made recommendations to find methods to curb future and current impediments to the customer enrollment process.
  • Analysis of statistical enrollment data, success metrics and prepared reports, reduced the error rate by 23%.
  • Streamlined the enrollment process, resulting in a 20% reduction in processing time.

Service Advisor Specialist

Concentrix
01.2022 - 02.2023
  • Aided the process of market research and analysis increasing customer satisfaction by 35%.
  • Developed new customer service solutions, increasing the quality and efficiency of customer retention by 30% according to guest surveys.
  • Demonstrated professionalism, given accurate appropriate information, answered questions, troubleshooting issues, and resolved complaints to mitigate risks.
  • Consistently met or exceeded monthly service revenue targets, contributing to overall departmental success.
  • Analyzed project performance data to identify areas of improvement.

Customer and Product Manager

Kroger
05.2021 - 06.2022
  • Managed employee schedules resolving potential scheduling conflicts and aided mitigation planning based on Kroger’s goals and policies to surpass store-wide objectives.
  • Identified opportunities for performance improvement and aided conflict resolution amongst personnel to optimize business operations through use of pivotal statistical reporting of sales and tasks.
  • Managed inventory and visual merchandising of products to fulfill in-store and online customer needs based on existing and prospective consumption patterns to attract new and returning customers.
  • Handled customer calls with effective need discovery questions resulting in a 35% increase in store sales.

Sales Associate

JCPenney
11.2017 - 09.2020
  • Built and maintained collaborative relationships with the team to surpass my fulfillment goals and deliver online orders with an accuracy rate of 97%.
  • Showed customer empathy by using understanding of JCPenney product portfolio to repeatedly meet customer needs by using questions to further discover needs and recommend unique products based on customer needs.
  • Assisted with sales-processing tasks and optimized productivity with learned best practices on customer retention, ultimately surpassing sales goals by 45%.
  • Maintained client relations and detailed record of task management across teams using the JCPenney database.

Education

Bachelor of Science - General Studies

Texas Woman's University
Denton, TX
12.2024

Associate of Science - Genral Studies

North Central Texas College
Gainesville, TX
06.2024

Skills

    Records Oversight

    Account Management

    Risk Management & Mitigation

    Cross-Functional Collaboration

    Problem Solving

    Stakeholder Relations Management

    Procurement

    Conflict Resolution

    Strategic Sales

Additional Information

CRM Systems |Records Oversight | Waterfall | Project Management | Agile Methodologies| Asana| Salesforce | CRM Experience | Jira | MS Office| Project Planning| MS Excel

Certification

Google Project Management

Timeline

Customer Enrollment Specialist

Zion Captial
02.2023 - Current

Service Advisor Specialist

Concentrix
01.2022 - 02.2023

Customer and Product Manager

Kroger
05.2021 - 06.2022

Sales Associate

JCPenney
11.2017 - 09.2020

Bachelor of Science - General Studies

Texas Woman's University

Associate of Science - Genral Studies

North Central Texas College

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Kimeise Ogboh