Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shannon Dudley

Williamsburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Management Specialist

Publix
08.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Effectively managed the scheduling, job priorities, and providing conflict resolutions of up to 12 staff personnel.

Pharmacy Clerk

Publix Pharmacy
08.2021 - Current
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Catering Coordinator

Publix
08.2020 - 08.2021
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Education

Bachelor of Science - Social Studies Education

Brigham Young University - Idaho
Rexburg, ID

Skills

  • Staff Training
  • Records Management
  • Strategy Planning
  • Handling Customer Complaints
  • Records Oversight
  • Microsoft Office
  • Operational Efficiency

Additional Information

Public affairs coordinator for the Williamsburg Virginia Piecemakers Colonial Quilt Guild, a 200 person strong organization with extensive community outreach in the Historic Triangle.

Timeline

Customer Service Management Specialist

Publix
08.2023 - Current

Pharmacy Clerk

Publix Pharmacy
08.2021 - Current

Catering Coordinator

Publix
08.2020 - 08.2021

Bachelor of Science - Social Studies Education

Brigham Young University - Idaho

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Shannon Dudley