Jatonica Williams
Rock Hill,SC
Summary
Dynamic and results-driven professional with extensive experience in the fast-food industry, notably at McDonald's. Proven track record in team leadership and customer service excellence, implementing inventory management strategies that reduced waste. Adept at decision-making and optimizing operational efficiency, ensuring high levels of client satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Wendy’s
Fort Mill, SC
05.2024 - 06.2025
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing promotional strategies and product offerings.
Manager
McDonald's
Rock Hill, SC
08.2021 - 03.2024
- Supported team in operational tasks, ensuring adherence to safety protocols and procedures.
- Assisted in training new staff on equipment usage and safety standards.
- Learned and utilized inventory management systems to track stock levels effectively.
- Coordinated daily workflow, optimizing task assignments for improved efficiency.
Rgm in Training
Taco Bell
Chester Sc
04.2017 - 07.2021
- Assisted team with daily project coordination and scheduling tasks to ensure smooth operations.
- Developed and maintained project documentation, enhancing communication among stakeholders.
- Conducted research to support strategic initiatives, providing valuable insights for decision-making.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Wendy’s
05.2024 - 06.2025
Manager
McDonald's
08.2021 - 03.2024
Rgm in Training
Taco Bell
04.2017 - 07.2021
High School Diploma -
Northwestern High School