Jatoria Citizen
Lafayette,Louisiana
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Racetrac
06.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Insurance Agent
Primerica
11.2020 - 10.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
Floor Associate/Order Fulfillment Associate
Bed Bath And Beyond
05.2020 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
Sales Associate/ Cashier
Billy's Boudin
03.2019 - 05.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate - Pharmacy Technician
Unitech Training Academy - Lafayette
Lafayette, LA 05.2001 -
Skills
Inventory Control
Client Account Management
Promotional Support
Customer Needs Assessment
Extreme Time Management
Communication Skills
Timeline
Sales Associate
Racetrac
06.2021 - Current
Insurance Agent
Primerica
11.2020 - 10.2021
Floor Associate/Order Fulfillment Associate
Bed Bath And Beyond
05.2020 - 06.2021
Sales Associate/ Cashier
Billy's Boudin
03.2019 - 05.2020
Certificate - Pharmacy Technician
Unitech Training Academy - Lafayette
05.2001 -