Jatyea Pearson
Pensacola,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Knowledgeable with proven history of optimizing case processes and enhancing operational performance. Exhibited analytical prowess and effective conflict resolution skills to resolve discrepancies and collaborate with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Revenue Specialist II
Department of Revenue, Child Support Program
06.2023 - Current
- Researching and resolving customer and case issues
- Process information using computer systems
- Coordinated training programs to increase employee engagement and improve skill sets within the team.
- Managed case processing for child support payments, ensuring accuracy and compliance with state regulations.
- Initiating and responding to requests made by customers and multiple departments
- Trained and mentored junior staff on best practices in revenue management and case resolution techniques.
- Coordinating with internal and external partners
- Conducted audits of financial records to identify discrepancies and implement corrective measures.
- Gathering information and analyzing case data to determine next steps
- Interacting with other states, employers, and other business partners
- Trained new representatives on best practices and company policies, fostering a knowledgeable workforce.
- Making decisions based on case information and provided documentation
- Modifying Support Orders base on the business partners needs and desires according to procedures and Florida Law
- Facilitated communication between clients and state agencies to enhance service delivery and customer satisfaction.
- Led initiatives to enhance operational workflows, resulting in increased processing speeds and improved outcomes for families served.
- Developed strategic plans to achieve organizational goals and drive team performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers through account development.
Inventory Control Manager
Jared the Galleria of Jewelry
Pensacola, FL
10.2022 - Current
- Gathering information and analyzing data
- Researching and resolving customer issues
- Process information using a computer system
- Training Team Member to present merchandise and interact with customers
- Engage customers in conversation to understand their needs and desires
- Present merchandise and share detailed information regarding features and benefits of products
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
- Data entry of personable customer information
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Trained and mentored team members on best practices for inventory control procedures.
- Led initiatives aimed at loss prevention through improved monitoring and reporting systems.
Assistant Events Coordinator
Bodacious Shops
Pensacola, FL
04.2021 - 02.2023
- Maintaining customer service and ensuring customers have a personable experience
- Food preparation
- Generating sales, merchandising and cash register operation
- Receiving and making calls to customers while maintaining customer service
- Keeping up to date on sales and new and current products
- Managed on-site event operations, resolving issues promptly to maintain high service standards.
- Analyzed post-event feedback, implementing improvements for future planning and execution processes.
- Coordinated logistics for events, ensuring smooth execution and adherence to timelines.
- Developed event promotion strategies, enhancing audience engagement through targeted marketing efforts.
Sales Associate
Metro by T-Mobile
12.2018 - 12.2019
- Promoted products and promotions to every customer including specials
- Engage customers in conversation to understand their needs and desires
- Assisted co-workers and customers find the deal that best suited each individual need
- Organized, shelved, and counted inventory for products
- Regularly cleaned and dusted store
- Solved problems in the workplace between customers
- Correctly and efferent learned computer systems and databases
Education
Bachelor of Arts - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLAssociates Degree - Psychology
Pensacola State College
Pensacola, FL05-2019
High School Diploma -
Pensacola High School
Pensacola, FL05-2017
Skills
- Service-oriented mindset
- Customer service oriented
- Team management
- Researching
- Attention to detail
- Training team members
- Time management
- Organizational skills
- Leadership skills
- Problem-solving abilities
- Data analyst
- Excellent communication
- Microsoft Excel expertise
- Invoice processing
- Cash flow management
- Payment processing
Timeline
Revenue Specialist II
Department of Revenue, Child Support Program
06.2023 - Current
Inventory Control Manager
Jared the Galleria of Jewelry
10.2022 - Current
Assistant Events Coordinator
Bodacious Shops
04.2021 - 02.2023
Sales Associate
Metro by T-Mobile
12.2018 - 12.2019
Bachelor of Arts - Psychology
Florida Agricultural And Mechanical University
Associates Degree - Psychology
Pensacola State College
High School Diploma -
Pensacola High School