Jatzany Valencia
Los angeles,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Office Assistant
Zackeri & Associates Inc
Santa Monica, CA
09.2024 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Personal Shopper
Walmart
Compton, CA
11.2023 - 08.2024
- Maintained a high level of customer service while ensuring customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Scanned items when pulling from shelves to update system stock information.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Cashier
Family owned Food Truck
Los Angeles, CA
08.2018 - 11.2023
- Greeted customers, answered questions and provided general information regarding menu items.
- Adhered to social distancing protocols and wore mask or face shield.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Ensured compliance with health codes regulations while serving food items to customers.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Balanced cash drawers at the beginning and end of shifts.
Caregiver
Highland Manor Assisted Living
Lynwood, CA
08.2022 - 03.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
GED -
Long Beach City College
Long Beach, CA06-2026
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School
Los Angeles, CA06-2021
Skills
- Customer Service
- Invoice Processing
- Digital File Management
- Merchandise Restocking
- Written and verbal communication
- Cash Handling
- Upbeat and Outgoing Attitude
- Microsoft Outlook
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Assistant
Zackeri & Associates Inc
09.2024 - Current
Personal Shopper
Walmart
11.2023 - 08.2024
Caregiver
Highland Manor Assisted Living
08.2022 - 03.2023
Cashier
Family owned Food Truck
08.2018 - 11.2023
GED -
Long Beach City College
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School