Jauna Michelle Cowan
Carthage,TX
Summary
Dedicated healthcare professional with extensive experience in patient access and referral coordination. Skilled in multitasking and problem-solving, consistently improving patient satisfaction and operational efficiency while ensuring compliance with industry regulations.
Overview
29
29
years of professional experience
Work History
Patient Access Representative
Christus Health
Longview, TX
05.2025 - 03.2026
- Assisted patients with registration process, ensuring accurate data entry and documentation.
- Collaborated with healthcare teams to facilitate patient scheduling and appointment confirmations.
- Utilized electronic health record (EHR) systems to maintain patient information and update records timely.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns efficiently.
- Managed front desk operations, greeting patients and directing them to appropriate services promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Referral Coordinator
Ardent Health
Tyler, TX
01.2022 - 03.2025
- Coordinated patient referrals to ensure timely access to specialized care.
- Collaborated with healthcare providers to streamline referral processes and improve patient experience.
- Managed electronic medical records system for efficient tracking of referrals and outcomes.
- Developed and maintained relationships with community resources to enhance patient support services.
- Facilitated communication between patients, physicians, and insurance companies regarding referral status.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Patient Access Representative
UT Health
Henderson, TX
04.2020 - 01.2022
- Supported insurance verification processes, confirming coverage details for scheduled procedures.
- Streamlined check-in procedures, improving overall patient experience during visits.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Chiropractic Assistant
Langston Chiropractic
Checotah, OK
01.2013 - 12.2013
- Assisted in patient intake and management, ensuring smooth clinic operations and positive patient experiences.
- Coordinated appointment scheduling and follow-up communications to optimize patient flow and reduce wait times.
- Educated patients on treatment plans and chiropractic techniques, enhancing understanding and compliance with care protocols.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity and confidentiality.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Chiropractic Administrative Assistant
Care Chiropractic Clinic
Tulsa, OK
01.2011 - 12.2013
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Coordinated insurance verification processes, streamlining patient billing procedures.
- Trained new administrative staff on clinic protocols and office software applications.
- Collaborated with healthcare providers to facilitate effective communication regarding patient care plans.
- Implemented patient follow-up procedures, increasing appointment attendance rates significantly.
- Stayed current with industry developments by attending relevant conferences and seminars, subsequently enhancing the quality of service provided to patients.
- Supported chiropractic practitioners with accurate record-keeping of patient information and treatment plans.
- Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
Receptionist
Fitness & Rehabilitation Services
Lake Jackson, TX
01.2004 - 12.2005
- Managed front desk operations, ensuring smooth check-in/out process for clients.
- Coordinated appointment scheduling and maintained accurate records using electronic health systems.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Streamlined communication between staff and clients to enhance overall service delivery.
Medical Assistant
Coastal Physician Associates
Lake Jackson, TX
01.1997 - 12.2003
- Assisted in patient intake and triage, ensuring accurate medical histories were documented.
- Performed routine clinical procedures, including administering injections and taking vital signs.
- Managed electronic health records system to maintain up-to-date patient information and documentation.
- Collaborated with healthcare team to coordinate patient care plans and follow-up appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Dewey High School
Dewey, OK05.1987
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Healthcare systems navigation
- Strong empathy
- EMR
- Quality assurance
- Flexible schedule
- Insurance billing
- Payment processing
- Work quality evaluation
- Referral coordination
Timeline
Patient Access Representative
Christus Health
05.2025 - 03.2026
Referral Coordinator
Ardent Health
01.2022 - 03.2025
Patient Access Representative
UT Health
04.2020 - 01.2022
Chiropractic Assistant
Langston Chiropractic
01.2013 - 12.2013
Chiropractic Administrative Assistant
Care Chiropractic Clinic
01.2011 - 12.2013
Receptionist
Fitness & Rehabilitation Services
01.2004 - 12.2005
Medical Assistant
Coastal Physician Associates
01.1997 - 12.2003
High School Diploma -
Dewey High School