Jauris Yaya Llaverias
biling scheduling coordinator
Brooklyn,USA
Summary
Customer service professional with strong communication skills, adept at listening to customer concerns and providing empathetic responses. Proven problem-solver with a track record of quickly identifying issues and implementing effective solutions to enhance customer satisfaction. Highly adaptable in dynamic environments, managing diverse customer needs while maintaining professionalism under pressure. Experienced in production and materials management, with a proactive approach to scheduling and project completion within deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/Billing
New York Presbyterian
New York, New York
05.2025 - Current
- Monitor all infusion schedules (HIP 14, ARIC, PBY 4) for the upcoming 30 days and lock/unlock schedules based on volume
- Evaluate all same day/next day treatment requests with the charge nurse and Patient Care Director of the respective infusion center and schedule patients if approved
- Evaluate all escalation requests as part of back-end scheduling management of HIP 14, PBY 4, and ARIC
- Document all escalation requests on the appropriate tab on the monthly escalation spreadsheet
- Run admitted patients report and reach out to teams
- Right before leaving for the day, unlock ALL lab and infusion schedules for the current operational day and lock the following schedules for the next operational day
- Create/Build sub resources for different treatment variations
- Input/place senact tickets for maintenance, feature updates, etc
- First Monday of the month: Operational Rounds to all infusion centers and place necessary sentacts
- Every 4 weeks on Thursday/Friday (see calendar reminder): Submit Fellow's payroll
- Every 4 weeks on Thursday: Run overruling users report and submit ticket to Epic for users who need infusion/lab overbooking access revoked
Practice level associate
Columbia Hematology/Oncology
Manhattan, NY
07.2024 - 05.2025
- Greet patients and visitors and answer patient telephone calls, Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
- Facilitate various forms of patient communication, including phone, email, and messaging, while scheduling both in-person and telehealth appointments.
- Organize cancer treatment and/or procedure requests and schedule in EPIC. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, and obtain all necessary documentation and all related tasks, Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR, Schedule related tests as requested.
- Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan, provide general administrative support to physicians and Supervisor/Manager, may support Supervisor/Manager with special projects or initiatives as needed, Provide cross coverage as directed by Supervisor/Manager, Assist with training and onboarding of new staff as directed. Perform other related duties as assigned.
Patient Care Coordinator
Neurodiagnostic Medical P.C
Brooklyn, NY
06.2023 - 07.2024
- Retrieve and manage patient medical examinations, insurance information, and injury summaries while providing necessary translations.
- Facilitate various forms of patient communication, including phone, email, and messaging, while scheduling both in-person and telehealth appointments.
- Scan patient documents, distribute appropriate paperwork based on case status, and ensure exceptional patient accommodations.
Customer Service/Cashier/Restaurant aid/Bar tending
Whole Foods
11.2022 - 01.2023
- Cash register operations
- Transaction management
- Compliance and Accuracy
- Inventory support
- Customer issue resolution
- Make and tailor drinks
- ID verification
Student Volunteer- Front Desk
Maimonides Medical Center / Endocrinology Department
Brooklyn, NY
06.2017 - 06.2018
- Assisted patients in navigating the endocrinology department, ensuring smooth access to services.
- Organized and confirmed patient documentation, scheduled appointments, and provided translation support between Spanish and English as needed.
Education
Associate of Applied Science - Cybersecurity & Networking
DeVry University
Chicago, IL03.2025
Bachelor of Science - Health Psychology
CUNY Hunter College
Manhattan, NY08.2024
Skills
- Communication skills
- Medical documentation
- Patient scheduling
- Customer service
- Data management
- Electronic health records
- Treatment coordination
- Insurance verification
- Product knowledge
- Patience and adaptability
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Attention to detail
- Transaction management
- Cash handling
- Scheduling and billing
- Data analysis
Certification
- Dean's List, Devry University, 2025
- American Bartending School, Passed the required tests in beverage service, mixology, liquor, wines, beer, customer service, and alcohol awareness
- BLS- Basic Life Support, 07/27/25, A certification attesting to a person's proficiency in performing cardiopulmonary resuscitation (CPR) and other life-saving procedures on adults, children, and newborns. The student has successfully met the requirements for certification by completing the cognitive training and skills evaluation in the specified course in terms of NCPRF and in accordance with the corresponding ILCOR, OSHA, and AHA/ECC guidelines (2020).
- Infection Control and Barrier Precautions, 07/27/25
- EKG Course Completion, 12/12/25
- Phlebotomy Completion, 01/22/26
Summary Of Competencies
I would be a strong addition to your customer service team due to my combination of key skills, positive attitude, and commitment to delivering exceptional service. I have excellent communication skills, both verbal and written, which allow me to effectively listen to customers, understand their concerns, and provide clear, empathetic responses. My problem-solving abilities enable me to quickly identify issues and offer creative solutions, ensuring customer satisfaction. I am highly adaptable, able to thrive in dynamic environments and manage various customer needs efficiently. I understand the importance of staying calm under pressure, particularly when handling difficult or stressful situations, and always approach each interaction with patience and professionalism. Furthermore, my deep knowledge of products and services, along with my attention to detail, ensures that I can provide accurate and valuable assistance.
Timeline
Scheduling Coordinator/Billing
New York Presbyterian
05.2025 - Current
Practice level associate
Columbia Hematology/Oncology
07.2024 - 05.2025
Patient Care Coordinator
Neurodiagnostic Medical P.C
06.2023 - 07.2024
Customer Service/Cashier/Restaurant aid/Bar tending
Whole Foods
11.2022 - 01.2023
Student Volunteer- Front Desk
Maimonides Medical Center / Endocrinology Department
06.2017 - 06.2018
Associate of Applied Science - Cybersecurity & Networking
DeVry University
Bachelor of Science - Health Psychology
CUNY Hunter College