Java Mcguire
Jacksonville ,Florida
Summary
Dependable customer service representative of all types, with 7+ years experience. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient and customer satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients and customers through excellent communication and interpersonal skills. I'll forever deliver legendary service. I'm aiming to use my proven skills to fill the role in your company for guaranteed growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Care Partners
Jacksonville, Florida
10.2024 - 11.2024
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Resident Assistant
Starling At San Jose
Jacksonville, FL
10.2023 - 09.2024
- Responded to emergency situations within the residence hall.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Responded and assisted with diverse needs of residents on wing.
- Welcomed new residents and assisted with community adjustment.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Completed routine rounds, checking with residents to meet care needs.
- Transported residents to activities and meals.
- Responded to resident inquiries and concerns in a timely and empathetic manner.
- Improved patient outlook and daily living through compassionate care.
Telly Sitter
Memorial Hospital Jacksonville
Jacksonville , Florida
09.2022 - 12.2022
- Responded quickly to emergency situations in a calm manner while following established protocols.
- Kept detailed notes about each baker act's daily routines, behaviors, needs.
- Kept myself and other patients safe
- Encouraged positive behavior among the patients.
- Communicated regularly with Nurses and psychiatric Doctors regarding their patients progress or any issues that arose while they were away.
- Ensured safety of all the patients under my care at all times.
- Created safe environment for patients by removing hazards and developing appropriate boundaries and rules.
Customer Service Representative
Humana Pharmacy
Jacksonville, Florida
10.2021 - 04.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Medicine Technician
Benton House Of Oakleaf
Jacksonville, FL
12.2017 - 12.2020
- Performed inventory checks on different medications (routine's and narcs)
- Managed blood pressure on certain residents
- Responded to emergency calls from residents
- Maintained accurate records of all medications administered to patients.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
- Monitored medication expiration dates and removed outdated items from shelves.
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies and state.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Assisted patients with activities of daily living, including medication reminders.
- Performed wellness observations, documenting side effects for clinical follow-up.
Education
High School Diploma -
Orange Park High School
Orange Park06-2017
Skills
- Vital signs and examinations
- Customer service 7 years
- HIPAA compliance
- Inventory management
- Monitoring patient progress
- Ear irrigation
- EKG set up and monitoring
- Simple dressings
- Reliable team player
- Able to lift 100 pounds
- Compassionate caregiver
- Client communication
- Team development
- Typing
- Patient scheduling
- Patient bathing
- CPR
- Medical records confidentiality
- Patient toileting
Certification
- CPR
- FIRST AIDE
- MEDTECH
Timeline
Medical Assistant
Family Care Partners
10.2024 - 11.2024
Resident Assistant
Starling At San Jose
10.2023 - 09.2024
Telly Sitter
Memorial Hospital Jacksonville
09.2022 - 12.2022
Customer Service Representative
Humana Pharmacy
10.2021 - 04.2022
Medicine Technician
Benton House Of Oakleaf
12.2017 - 12.2020
- CPR
- FIRST AIDE
- MEDTECH
High School Diploma -
Orange Park High School
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