Javan Keyes
George West
Summary
Dynamic insurance representative with a proven track record at Nationwide Mutual Insurance Company, excelling in problem-solving and conflict resolution. Expert in delivering tailored insurance solutions and enhancing client satisfaction through active listening. Recognized for meticulous attention to detail and adaptability in fast-paced environments, ensuring optimal service and support for policyholders.
Overview
21
21
years of professional experience
Work History
Insurance Representative
Nationwide Mutual Insurance Company
10.2013 - Current
- Delivered exceptional service to policyholders and agents by leveraging technical expertise and interpersonal skills.
- Provided accurate, competitive quotes for property casualty insurance products, including automobile, home, and boat coverage.
- Developed customized insurance solutions tailored to individual family needs.
- Facilitated job shadowing for new associates to enhance understanding of roles and skills.
- Conducted regular reviews and follow-ups on new and renewal business to ensure updated information.
- Resolved customer issues through research of policy details and coordination with underwriting teams.
- Educated clients on tailored coverage options and benefits relevant to their situations.
Material Handler
Frito Lay
San Antonio
04.2005 - 08.2013
- Executed efficient loading and unloading of products from trucks while ensuring safety.
- Conducted routine equipment inspections to verify safe operational standards.
- Inspected incoming materials for damages or defects upon receipt.
- Loaded completed orders onto pallets in alignment with delivery numbers.
- Utilized forklift for effective movement of inventory items.
- Assisted with physical inventories by accurately counting parts.
- Adhered to company policies regarding protective gear usage during operations.
- Participated in educational seminars and training to enhance job knowledge.
Education
Education - Public Speaking/ Teaching
Theocratic Ministry School
San Antonio, TX01.2016
High School Diploma -
Education Direct
San Antonio, TX01.2003
Skills
- Attention to detail
- Problem solving
- Conflict resolution
- Active listening
- Written and verbal communication
- Adaptability
- Self-sufficiency
- Product expertise
- Multi-tasking
- Decision making
Languages
English
Full Professional
Accomplishments
32 Consecutive Months of 100% Quality Evaluations
References
References available upon request.
Timeline
Insurance Representative
Nationwide Mutual Insurance Company
10.2013 - Current
Material Handler
Frito Lay
04.2005 - 08.2013
Education - Public Speaking/ Teaching
Theocratic Ministry School
High School Diploma -
Education Direct