Ja’Veion Sullivan
Indianapolis
Summary
Dedicated and customer-oriented barista with two years of experience at Starbucks, skilled in delivering exceptional service, maintaining efficiency in fast-paced environments, and creating a welcoming atmosphere for customers. Proven ability to surpass performance goals, contribute to team success through collaboration, and uphold the company’s high standards for quality and service. Experienced in handling high-pressure situations, building strong relationships with colleagues and customers, and ensuring operational excellence. Notable achievements include improving order accuracy, streamlining workflows to reduce wait times, and receiving recognition for outstanding customer service. Committed to bringing the same energy and dedication to future opportunities.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin’ Donuts
Muncie
09.2025 - Current
- Supervised team members during peak service hours.
- Ensured compliance with food safety and sanitation standards.
- Trained new employees on operational procedures and customer service.
Barista
Starbucks
Indianapolis
07.2022 - 09.2025
- Craft exceptional coffee experiences, ensuring customer satisfaction.
- Manage inventory, maintain cleanliness, and collaborate with team to boost efficiency.
- Drive sales through upselling techniques and product knowledge.
- Implement strategies to reduce wait times and enhance customer flow during peak hours.
- Propose creative drink ideas for seasonal menus.
- Adapt quickly to new product launches and promotional campaigns, driving customer engagement.
Crew member
Burger King
Jackson
02.2022 - 06.2022
- Served customers with a smile
- Efficient food prep technique
- Worked seamlessly with kitchen and front-of-house staff to deliver prompt, accurate orders.
- Stepped up during peak hours to support team members.
- Did both customer service and make food
- Mastered multi-tasking in fast-paced environment, balancing customer service and food preparation while ensuring order accuracy and efficiency.
Education
Hospitality, innovation and leadership with a minor in tourism
Ball State University
Muncie, Indiana, United StatesSkills
- Upselling Techniques
- Customer Engagement
- Communication Skills
- Sales Strategies
- Adaptability
- Critical Thinking
- Leadership Skills
- Creative Thinking
- Negotiation
- Public Speaking
- Presentation Skills
- Social Media Marketing
Hobbies and Interests
- I love band
- Doing fundraising
- Helping others
- Community service
Languages
English, Native
Timeline
Shift Leader
Dunkin’ Donuts
09.2025 - Current
Barista
Starbucks
07.2022 - 09.2025
Crew member
Burger King
02.2022 - 06.2022
Hospitality, innovation and leadership with a minor in tourism
Ball State University