Javier Adorno
Bronx,NY
Summary
Results-driven professional with expertise in social services, committed to delivering impactful support and solutions. Demonstrates strong work ethic and adaptability in dynamic environments. Proven ability to master new skills rapidly and work effectively without supervision. Exceptional interpersonal skills foster positive relationships with clients and colleagues alike.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Coordinator
The Jewish Board
New York, NY
01.2020 - Current
- Integrated medical, specialized, and behavioral health services with social and educational support.
- Collaborated with members, families, caregivers, and service providers on individualized care plans.
- Facilitated outreach services to enhance member access to necessary resources.
- Responded to member crises during business hours and after hours.
- Completed documentation accurately within required timelines.
- Managed patient appointments and follow-ups to ensure timely healthcare access.
HARP Care Manager
Brightpoint Health
Bronx, NY
07.2018 - 12.2019
- Works closely with the interdisciplinary care team including the PCP, mental health provider, residential services, substance abuse counselor, etc. in the development and ongoing coordination of the care plan.
- Evaluates medication compliance and assesses potential barriers to adherence; ensures medication reconciliation is current.
- Reaches out to patients to help them keep scheduled appointments; arranges for appropriate metabolic and periodic preventive screening in accordance with agency policy.
- Coordinates services between patient and extended care team providers to ensure that integrated care plan is fully implemented.
- Conduct HARP eligibility assessments and to link clients to HCBS providers in the community that offer identified service needs.
Case Manager
Children's Community Services (CCS)
New York, NY
08.2016 - 06.2018
- Managed case load of 70 families in hotel family shelter setting effectively.
- Assisted homeless clients with housing voucher applications and suitable housing opportunities.
- Conducted room inspections to ensure compliance with DHS and ACS guidelines.
- Referred clients needing mental health, public assistance, immigration, medical, educational, and social security services.
- Assigned goals and completed service plans biweekly to track client progress.
- Prepared and escorted clients to housing and voucher interviews efficiently.
- Reported incidents such as fights and domestic issues to ACS and NYPD promptly.
- Documented incidents and progress notes in CARES for future reference.
HEA Technician (Housing Technician)
Hispanic AIDS Forum (HAF NYC)
New York, NY
07.2014 - 03.2016
- Manage a case load of 50-70 HIV positive undocumented adults.
- Assures access to medical, substance abuse and psychiatric services, housing, and entitlement benefits.
- Refer clients who have been granted legal immigration status to proper HASA benefits.
- Document monthly visits with clients as well as complete quarterly, semi annual and annual service plans.
- Conduct monthly apartment inspections to ensure clients maintain safe and secure housing that suits HOPWA habitability standards.
- Record client monthly rent portions along with ensuring client does not fall into rental arrears.
- Monitor clients CD4 and viral load levels with implementation that clients remain undetectable with their HIV status.
- Follow up with landlord and/or realty management in regards to apartment repairs.
- Provides coverage as needed for other staff in agency.
Senior Intensive Case Manager/Care Coordinator
Puerto Rican Family Institute
New York, NY
02.2010 - 04.2014
- Manage a case load of 12-20 mentally ill adults and teenagers.
- Supervise a clinical service team consisting of a Supportive and Intensive case manager.
- Establishes and maintains liaison with primary provider of psychiatric care.
- Assures access to psychiatric, substance abuse and medical services, job employment, and entitlement benefits.
- Prepares residents for transition to independent living and makes necessary referrals.
- Completes HRA and NY/NY housing applications for clients.
- Monitors client medication, including adherence and side-effects.
- Develops an individualized rehabilitation plan (Service/Treatment Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team.
- Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
- Attends in-service training as requested by supervisory personnel.
- Provides coverage as needed for other staff in the agency.
Case Manager
University Consultation Center
Bronx, NY
01.2008 - 02.2010
- Collaborated with Schizophrenic and Bipolar clients to enhance daily living skills within an apartment treatment program.
- Documented progress notes in CAIRS system after each client visit.
- Assisted mentally ill clients in societal adaptation by achieving short-term and long-term goals.
- Developed tailored service plans based on individual client needs and completed annual functional assessments.
- Performed monthly fire drills and conducted biweekly or monthly inspections of client apartments.
- Participated in case conferences with therapists, psychiatry teams, and social workers to address client issues.
- Coordinated and managed client appointments, ensuring attendance at SSI, HRA, medical, psychiatric, housing, and legal meetings.
Education
B.S. - Human Services
Touro College
New York, NY06.2009
A.A. - Liberal Arts
Herkimer County Community College
Herkimer, NY05.2006
Skills
- Basic computer skills: Windows, Word, and Excel
- Care coordination
- Medication management
- Crisis intervention and counseling
- Documentation accuracy
- Treatment planning
- Community resource navigation
- Case management and intake
- Motivational interviewing techniques
- Customer service and support
- Cash handling and inventory management
- Social work practices
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Appointment scheduling
Certification
Driver's License
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Professional
Accomplishments
Summa Cum Laude
Timeline
Care Coordinator
The Jewish Board
01.2020 - Current
HARP Care Manager
Brightpoint Health
07.2018 - 12.2019
Case Manager
Children's Community Services (CCS)
08.2016 - 06.2018
HEA Technician (Housing Technician)
Hispanic AIDS Forum (HAF NYC)
07.2014 - 03.2016
Senior Intensive Case Manager/Care Coordinator
Puerto Rican Family Institute
02.2010 - 04.2014
Case Manager
University Consultation Center
01.2008 - 02.2010
B.S. - Human Services
Touro College
A.A. - Liberal Arts
Herkimer County Community College