Javier A. Pagola Osorio
Aulander,NC
Summary
Highly disciplined professional with a strong background in law enforcement and military leadership. Specializing in investigation, risk assessment, and tactical operations. Brings a proven ability to lead complex investigations, analyze intelligence, and ensure public safety through strategic decision making and attention to detail. Strong problem-solving skills, ethical decision making, and commitment to upholding the law make well-equipped to thrive in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Investigator
Hertford County Sheriff's Office
08.2021 - Current
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collaborated with federal agencies on investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Infantryman, Specialist
United States Army- National Guard Component
06.2019 - Current
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Established defensive positions to protect against enemy forces.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Improved unit cohesion and readiness by conducting regular physical training sessions.
Branch Manager, Assistant Vice President, MLO NMLS ID: 1816191
PNC Bank, N.A.
12.2018 - 07.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed the bank's profit and loss statement, overseeing 5 million in deposits.
Store Manager
Verizon Victra (formally A Wireless)
10.2016 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Associate of Applied Science - Criminal Justice
Roanoke-Chowan Community College
Ahoskie, NC05-2025
High School Diploma -
Bertie STEM High School
Windsor06.2014
Skills
- Investigation Management
- Interviewing witnesses
- Detailed report writing
- Evidence processing
- Court Testimony
- Crime scene photography
- Cybersecurity awareness
- Crime Prevention
References
- Will Liverman, Hertford County Sheriff's Office (Ret.), 252-398-7001
- William Holland, PNC Bank, N.A., 757-793-5015
- Tony Steele, Samsung, 252-414-7239
Leadershipexperiences
- Task Force Agent with the Down East Drug & Violent Crime Task Force
- Task Force Agent with the NC Internet Crimes Against Children Task Force
- ILead Committee (Verizon committee responsible for feedback about new programs and services in the field)
- Beta Club President
Certification
- Certified Deputy Sheriff, North Carolina Sheriff Training and Standards - 2022
Languages
Spanish
Native or Bilingual
Timeline
Investigator
Hertford County Sheriff's Office
08.2021 - Current
Infantryman, Specialist
United States Army- National Guard Component
06.2019 - Current
Branch Manager, Assistant Vice President, MLO NMLS ID: 1816191
PNC Bank, N.A.
12.2018 - 07.2021
Store Manager
Verizon Victra (formally A Wireless)
10.2016 - 11.2018
Associate of Applied Science - Criminal Justice
Roanoke-Chowan Community College
High School Diploma -
Bertie STEM High School
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