Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Artica

Alachua,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Front desk manager

Red Roof plus
Gainesville, USA
06.2022 - Current
  • Assist walk-in clients, answer phone lines and assist guests with questions and issues.
  • Welcome 20-30 guests per shift, coordinated check-in and maintained and organized, clean, professional work space and waiting area.
  • Provided excellent customer service with a helpful and friendly attitude.

Server/Host

Peppers
Gainesville, USA
12.2021 - 05.2022
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Managed reservations for customers.
  • Navigated a fast-paced serving environment, successfully managing tables and delivering outstanding customer experience.

Server

Nopal By Cintron
Gainesville, USA
10.2021 - 12.2021
  • Recommending daily specials and discounts to successfully up-sell limited-time food products.
  • Memorized popular drinks and obscure cocktail recipes.
  • Coordinated with the team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.

Server

Blue Agave
Gainesville, USA
03.2021 - 10.2021
  • Responsible for taking customers orders and ensuring customer satisfaction.
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to customers.

Education

Associate of Arts - Nursing

Santa Fe College
Gainesville, FL
05.2025

HS Diploma -

Gainesville High School
Gainesville, FL
05.2022

Skills

  • Problem solving
  • Customer service
  • Conflict resolution
  • Attention to detail
  • Communication
  • Team work
  • Active listener

Languages

  • English
  • Spanish

Timeline

Front desk manager

Red Roof plus
06.2022 - Current

Server/Host

Peppers
12.2021 - 05.2022

Server

Nopal By Cintron
10.2021 - 12.2021

Server

Blue Agave
03.2021 - 10.2021

Associate of Arts - Nursing

Santa Fe College

HS Diploma -

Gainesville High School

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