Javier Basilio

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
• Resolved customer complaints with effective solutions, maintaining positive store reputation.

Interacted well with customers to build connections and nurture relationships. Additionally responsible for billing customers/ creating work orders / sending returns to proper destination /performing smog inspections

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Oversaw daily operations to maintain store cleanliness and organization.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Conducted performance evaluations and provided constructive feedback to employees.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.